What are the responsibilities and job description for the Service Advisor position at Button Chrysler Jeep Dodge Ram?
Button CDJR, a proud member of the Chariot Automotive Group, is seeking a motivated and customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor plays a critical role in delivering an exceptional customer experience by serving as the primary liaison between our customers and service technicians.
Key Responsibilities
Greet customers promptly and professionally in person and by phone
Listen to customer concerns and accurately document vehicle issues
Create and manage repair orders with clear, detailed service recommendations
Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
Provide service estimates and keep customers informed throughout the repair process
Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
Ensure accuracy of paperwork, billing, and warranty documentation
Resolve customer concerns in a professional and timely manner
Maintain service records using dealership management systems
Qualifications
Previous automotive service advisor experience is required (CDJR experience a plus)
Strong customer service and communication skills
Basic automotive knowledge and understanding of vehicle maintenance
Ability to multitask and thrive in a fast-paced dealership environment
Strong organizational and problem-solving skills
Proficiency with computer systems and dealership software
Valid driver’s license with no major violations in the last 5 years
What We Offer
Competitive compensation with commission and bonus opportunities
Medical, dental, and vision insurance options
401(k) with company match
Paid time off and holidays
Employee discounts on vehicles, parts, and service
Ongoing training and career advancement within the Chariot Automotive Group
Why Button CDJR?
At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.
Apply today to start your career with the Chariot Automotive Group!!
Key Responsibilities
Greet customers promptly and professionally in person and by phone
Listen to customer concerns and accurately document vehicle issues
Create and manage repair orders with clear, detailed service recommendations
Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
Provide service estimates and keep customers informed throughout the repair process
Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
Ensure accuracy of paperwork, billing, and warranty documentation
Resolve customer concerns in a professional and timely manner
Maintain service records using dealership management systems
Qualifications
Previous automotive service advisor experience is required (CDJR experience a plus)
Strong customer service and communication skills
Basic automotive knowledge and understanding of vehicle maintenance
Ability to multitask and thrive in a fast-paced dealership environment
Strong organizational and problem-solving skills
Proficiency with computer systems and dealership software
Valid driver’s license with no major violations in the last 5 years
What We Offer
Competitive compensation with commission and bonus opportunities
Medical, dental, and vision insurance options
401(k) with company match
Paid time off and holidays
Employee discounts on vehicles, parts, and service
Ongoing training and career advancement within the Chariot Automotive Group
Why Button CDJR?
At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.
Apply today to start your career with the Chariot Automotive Group!!