What are the responsibilities and job description for the IT Technician position at Button 108, LLC?
IT Specialist
Job Description
We are currently looking for an experienced IT support specialist. This technician must be able to support businesses of various sizes in upkeep, prevention, maintenance, repair, and troubleshooting of everything from computers to network equipment, credit card machines, VoIP systems, Servers, Smart Devices and security systems.
Responsibilities of the technician include, but are NOT limited to:
- Install and support network systems including routers, managed switches, firewall, and managed access points
- Manage and install cloud based VOIP services and UCaaS
- Install and support computer systems, specialized softwares, printers, scanners, and peripherals
- Install and support Windows Server systems with Active Directory
- Manage antivirus and other computer security softwares to protect customer systems and data. Provide quick and effective support and correction in the case of any events.
- Manage and monitor backup systems.
- Travel to and from job sites as well as work remotely from our office.
- Provide installation assistance and support for CCTV NVRs and DVRs
- Manage projects with careful planning and implementation
- Manage the proper documentation of job, ticket, and customer data in a secure and accessible manner
- Provide outstanding customer service in person, over the phone, and online in every customer interaction
- Sell managed services, equipment, and software as beneficial to the customer
- Study for and obtain CCTV Technician License
- Run, Trace, repair cabling
Qualifications
- OUTSTANDING customer service skills
- Must have solid knowledge of firewalls, Active Directory, Windows command lines, and VoIP services
- Demonstrates high ethical standards, strong work ethic with an emphasis on team commitment.
- Willingness to work in various environments
- Must have a reliable vehicle and a current, valid driver's license, and clear background check.
- Provide proof of employment eligibility
- Be willing to travel within a 15 mile radius of the office
- Be willing to travel (reimbursed) 150 mile radius
- Needs good organizational skills, planning skills, and attention to detail
- Must be personable and have outstanding customer service and customer relation skills
Benefits
- Paid Holidays
- Flexible Time Off
- Room for growth, raises, overtime, and additional responsibilities.
Schedule
- Monday through Friday 8am-5pm
- Overtime may occasionally be required
Location
120 W Evergreen
Durant, OK 74701
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: Multiple locations
Salary : $15
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