Service Department Manager

Job Opening at Butterfield Electric Inc: Service Department Manager

Job Description

Butterfield Electric Inc, a recognized leader in electrical services, is excited to announce a vacancy for the position of Service Department Manager. We are searching for a dedicated and experienced individual to join our firm based in our on-site office, as this role is strictly not a remote job. As a Service Department Manager, you will play a pivotal role in overseeing our service operations, ensuring efficient workflow and superior service delivery that meets our quality standards.

This full-time position offers not only a chance to be a part of a respected organization but also an opportunity to harness your skills in leadership and service management to contribute meaningfully to our ongoing success and customer satisfaction.

Duties and Responsibilities

• Oversee the daily operations of the Service Department, ensuring all services are delivered on time and meet the expected quality standards.
• Manage and supervise service team members, providing coaching and development to improve performance and promote efficiency.
• Develop and implement policies and procedures that increase department efficiency and provide clear guidance to employees.
• Coordinate with other departments to ensure collaborative management of projects and to streamline processes.
• Monitor department performance through key performance indicators (KPIs), adjusting strategies as necessary to meet business objectives.
• Handle customer complaints and service issues, ensuring all client concerns are addressed promptly and satisfactorily.
• Prepare and manage the department’s budget, ensuring resources are used efficiently and costs are controlled.
• Conduct regular performance reviews and appraisals, setting performance goals and determining areas for improvement and training.
• Maintain an up-to-date knowledge of industry trends, tools, and practices to ensure the service department remains competitive and effective.
• Ensure compliance with national, state, and local safety laws and regulations related to electrical and service management.

Requirements

• Bachelor’s degree in Electrical Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in a management role within an electrical service department or similar field.
• Proven track record of managing a team and building a cohesive work environment.
• Strong interpersonal and communication skills, capable of effectively managing customer relations and inter-departmental communications.
• Advanced understanding of electrical systems, tools, and software used in the industry.
• Demonstrative ability to develop and implement operational strategies that align with business goals.
• Excellent problem-solving skills to handle the dynamic challenges in service management.
• Proficiency in using digital tools for service management, including ERP systems and databases.
• Capacity to work under pressure and make decisions in a fast-paced environment.
• Commitment to ongoing professional development and maintaining current industry certifications relevant to electrical and service management.