Front Desk Receptionist

Position: Front Desk Receptionist
FLSA Status: Non-Exempt

Job Summary

Butterfield Country Club is seeking a friendly, professional, and service-oriented Part-Time Front Desk Receptionist to join our team. This position is responsible for ensuring exceptional member and guest service by providing a warm welcome, professional assistance, and accurate communication of Club information. The ideal candidate possesses outstanding interpersonal skills, strong attention to detail, and the ability to multitask effectively in a fast-paced hospitality environment.

As the first point of contact for members and guests, the PM Front Desk Receptionist plays a key role in creating a positive and memorable experience while upholding the high standards and hospitality of Butterfield Country Club.

Essential Functions

• Greet members and guests immediately with a warm, professional, and sincere welcome.
• Use clear and positive communication, addressing members by name and responding promptly to requests or questions.
• Answer incoming calls promptly (within three rings), taking accurate messages and transferring calls appropriately. If leaving the front desk, notify a manager via radio to ensure proper coverage and communication.
• Deliver mail and small packages to the appropriate departments or recipients in a timely manner during non-peak hours, or notify management when mail is available for pickup.
• Provide information on Club hours, amenities, events, and policies as requested.
• Anticipate member and guest needs and respond proactively to enhance satisfaction, including offering assistance with directions, materials, or carrying items when appropriate.
• Assist in preparing printed buffet labels for banquets, club events, and dining, or other materials as directed by management.
• Maintain an organized and tidy front desk area and ensure supplies are stocked.
• Adhere to Club service standards, policies, and confidentiality requirements.
• Maintain discretion and professionalism when managing member or guest information.
• Support other departments as needed to ensure seamless Club operations.
• Personal cell phone use, including texting, browsing the internet, or searching online, is not permitted while on duty or in the presence of members.
• Assist in other assignments not included in Duties & Responsibilities as directed by management to support overall Club operations

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person

Salary : $17 - $19