CLIENT SUCCESS REPRESENTATIVE

Client Success Representative

Connect. Guide. Deliver.

A Description of the Organization
Located in Butler, PA for 35 years, Butler Technologies, Inc. (BTI) is a design-driven solutions provider specializing in printing, fabricating, and assembling custom components.

From graphic overlays and membrane switches to next-generation technologies like biometric sensors, printed electronics, and flexible heaters, we push the boundaries of innovation.

As a family-owned business, we combine the resources of a national brand with the personal care of a close-knit team. Our mission: improve the lives of others—our customers, our people, and the communities we serve.

What You’ll Do

As a full-time Client Success Representative (CSR), you are the key link between our customers and BTI teams. You’ll be the bridge between our clients and internal teams, guiding projects from concept to production with precision and care, while providing exceptional customer service. Your ability to listen, problem-solve, and anticipate customer needs will set you up for success.

Customers You Impact / Outcome You Produce:

You’ll work directly with customers across industries, helping them bring their innovative print projects to life. Your contributions will drive customer satisfaction, repeat business, and company growth.

Goals You Contribute To

• Strengthening client relationships through proactive communication and service excellence
• Growing BTI’s core business by identifying new revenue opportunities
• Enhancing operational efficiency through accurate order management and documentation

What You Need to Be Successful

• A customer-focused mindset with strong listening and communication skills
• Attention to detail and the ability to manage multiple projects simultaneously
• A proactive approach to problem-solving and process improvement
• A team player attitude with a commitment to learning and growth

How Do You Know If You’re Not a Good Fit

• You prefer working independently without much customer interaction
• You’re uncomfortable juggling multiple tasks and shifting priorities
• You don’t enjoy problem-solving or thinking critically about processes

Key Responsibilities

• Serve as the primary liaison between clients and internal teams
• Prepare and deliver professional estimates
• Guide clients through design, ordering, and production
• Process orders and maintain essential client records in CRM and ERP systems
• Perform high volume data entry with accuracy
• Promote BTI’s full range of products to customers
• Participate in training and development opportunities

Core Competencies

• Strong customer service and relationship-building skills
• Excellent organization and attention to detail
• Ability to adapt and learn quickly in a fast-paced environment
• Commitment to teamwork and continuous improvement

How to Apply

Ready to connect, guide, and deliver? Click Apply Now to join a company that values Curiosity, Team, and Work Ethic.

Butler Technologies Inc. is an Equal Opportunity Employer.  If you require a reasonable accommodation to apply for this position, please contact our HR Department at HR@butlertechnologies.com.

• 3 years’ experience Account Management or Customer Service Representative
• Effective verbal and written communication, phone, and customer service skills
• Demonstrated proficiency in Microsoft Office Suite, ERP, and CRM (HubSpot preferred)
• Strong organizational and time-management skills
• Ability to multitask and work under deadlines in an open, shared workspace
• Must be detail-oriented and possess superior problem-solving skills
• Citizenship must permit compliance with requirements of ITAR
• High School diploma or equivalent required
• Ability to successfully complete background and drug screening requirements