Counter Sales Associate

The Company:

A successful, well respected, family owned business that provides products to our customers they can get from any of our competitors. We’re looking for individuals that make them want to buy from us! Our people are what make the difference! We offer a relaxed work environment, competitive salary and benefits, skill development, and advancement opportunities. We encourage our associates to create a fun, upbeat atmosphere that our customers want to be a part of. Our company vision of Success, Together applies to our Associates as well as our Customers.

Summary:

Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answers questions, provides information as needed. Builds and maintain strong customer relations; generates sales through excellent customer service, add-on, and up selling. Performs all branch functions where needed or directed by manager. Performs all job responsibilities in a safe, timely and efficient manner.

Essential Duties and Responsibilities:

• Promptly assist customers at counter. Ask pertinent questions, provide information they may need.
• Conduct sales efforts in an ethical and professional manner. Maintain positive attitude towards customers and co-workers by being friendly and courteous.
• Efficiently entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
• Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Perform various administrative functions as assigned, such as balancing cash drawer, preparing and delivering bank deposits, reviewing various reports, research and resolve customer billing issues, customer collection calls, etc.
• Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Accurately fill customer orders as needed by retrieving requested material.
• Check-in and put away material, verifying quantities and quality of received material. Maintain clear isles and walkways. Ensure material is properly organized.
• Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
• Report back orders and/or material discrepancies.
• Perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Desired skills and abilities:

• Knowledge of electrical and/or plumbing products strongly preferred.
• Strong attention to detail.
• Able to effectively juggle multiple tasks and responsibilities.
• Strong problem solving skills.
• Customer service attitude, friendly demeanor.
• Effective time management, organization skills.
• Good communication skills, both verbal and written.
• Must have or be able to obtain, a Class E (Chauffer's) license.
• Good driving record.
• Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels.
• Capable of preserving confidential or sensitive information.
• Team player, able to work well under pressure.
• Appropriate computer aptitude.

Physical Requirements:

• Regularly required to stand, sit, walk; use hands and arms to finger, handle, feel, reach or carry.
• Occasionally required climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to lift up to 25 lbs.
• Regularly required to lift up to 50 lbs.
• Occasionally required to maneuver up to 100 lbs.
• Must be able to safely tolerate heat in the summer and cold in the winter.
• Regularly required to talk and hear; read and identify numbers
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate a forklift, pallet jack and/or wire-cutting machine.