What are the responsibilities and job description for the IT Support Analyst position at Butler Snow LLP?
Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us!
What you would do:
- Diagnose and resolve issues associated with Firm software applications and operating systems
- Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
- Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
- Work with other IT teams to track recurring technology issues to resolution
- Effectively utilize vendor support as needed
- Identify and recommend production customizations and enhancements
- Assist with implementation of new technology deployments or upgrades
- Special projects as assigned by either the IT Support Manager or Chief Information Officer
- Participate in after-hours on-call rotation for Helpdesk emergency tickets
- Configuring integrated conference room technology, including equipment installation and troubleshooting
What you bring:
- Minimum of 2-3 years of experience in IT support
- Strong problem solving and analytical skills, organizational skills, and attention to detail
- Ability to work under short deadlines and demanding environments
- Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues
- Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
- Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
- Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
- Able to organize and prioritize personal workload in a fast-paced work environment
- Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
- Excellent oral and written communication skills.
What you gain:
- A phenomenal team in an extraordinary firm
- Ability to grow professionally and personally
- Excellent benefits:
- Medical, Dental and Vision with wellness component
- Free Telehealth coverage
- Short- and Long-Term Disability
- Pet Insurance
- 401K and profit sharing (after completion of eligibility requirements)
- Generous Paid Time Off Plus Paid Holidays
- Tuition Reimbursement
- In-house training and development
If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you.
Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage.
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