What are the responsibilities and job description for the Equipment Service Advisor position at Butler Equipment LLC?
Experienced Service Advisor/Writer
Experienced Service Counter Person Needed
This is a parts/ service position that will require the candidate to help service and mechanics lookup proper parts for engines and equipment needed to repair lawn and garden and construction equipment. Properly communicate to our service customers to notify them of timeline and costs of repair. We are a dealer for ASV, Yanmar, Hyundai, Wright, Husqvarna, Exmark, Toro, Ariens, Bartell, Billy Goat, and several more.
Job duties include;
Working with customers to understand the repair, communicating with the understand and act as a liaison between the customer and the mechanic for various brands of equipment.
Answering the phones and voicemails when needed
Calling customers and give estimates of repairs and recommendations.
Working in conjunction with the Sales and rental departments to meet their service needs.
Monitor backorder reports of parts for service, prompt customers as needed for customer communication.
At times fill spots by working with customers at the counter in need of parts.
Candidate must be flexible in hours and be willing to work some Saturdays and overtime as needed. Candidate must have the ability to lift/carry 50 pounds for short periods of time. Candidate must have empathy and an ability to think outside of the box to find solutions to problems that will arise. Candidate must be willing to operate a forklift. Training can be provided.
Benefits are included in this position. 401k profit sharing, Health Insurance, Life Insurance, Disability and Accident insurance. Competitive pay and paid time off.
Contact Amber 860-559-9851
Job Type: Full-time
Pay: $18.00 - $27.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $27