HEALTHY LIVING DIRECTOR

FULL TIME EMPLOYEE BENEFITS:

40 hours/week

Medical, Vision, and Dental Insurance

8 Paid Holidays

Generous Paid Time Off

12% Retirement Fund

403b Retirement Savings Plan

Long Term Disability

Company-paid Life Insurance

Free Child Care for your first child, 50% additional children

Free Family YMCA Membership

Up to 50% off select YMCA programming 

Staff Growth and Development Opportunities 

Tuition Reimbursement

The Healthy Living Director at the oversees the development, supervision and administration of the Health & Well-Being programs at the assigned branch. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The incumbent serves others by intentionally welcoming, connecting, and supporting them and inviting them to get involved and give back to the community. 

QUALIFICATIONS:

• Bachelor of Science degree in Exercise Science/Exercise Physiology or related field; required.

• Minimum 7-10 years successful customer relationship and staff management work experience; required.

• YMCA Group Exercise Instructor certification or National certification in group fitness instruction (e.g., ACE, NETA, AFAA, NASM); required.

• Personal Training certification through a nationally recognized provider; required.

• YMCA Healthy Living Online Certification completion within 60 days of hire.

• Current CPR/First Aid/AED Certification; required.

• Excellent relationship building skills coupled with critical thinking.

• Must be able to multi-task, set priorities effectively and work independently in a fast-paced environment.

• Strong oral and written communication skills; required.

• Ability to develop positive, authentic relationships with people from different backgrounds.

• Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA).

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

ESSENTIAL FUNCTIONS:

1. Member Acquisition and Retention

• Work closely with branch staff to create an atmosphere that celebrates our members and makes them feel special 100% of the time.

• Work with Marketing to build effective campaigns that leverage each member’s unique needs, goals, and past history with the Y to increase retention and lifetime value.

• Create and leverage existing reports in our membership platform tool to assist with brainstorming and ongoing improvements/changes.

• Responsible for achieving monthly new member sales goals based on approved plan.

• Monitor member involvement indicators to identify low and critical members. Create plans to turn these members into Y advocates.

• Leverage marketing campaign and program results to continually build stronger, more effective programs and offers to improve acquisition rates each quarter and year over year.

• Continuously ask yourself and staff, “How can we improve customer relations and customer experience” and then adjust strategic plans accordingly. 

• Lead new member orientation efforts and ongoing member events.

• Gain a solid understanding of Member Relationship Management principles and best practices. Use this knowledge to improve retention rates.

• Collaborate with Development Team to increase member charitable giving across all membership types.

• Work with key staff on Corporate 25 Community Program. Identify key prospects and assist in sales meetings as required.

2. Staff Management

• Recruit, hire, and develop all staff in a consistent, upbeat manner so as to create a cohesive, bonded team.

• Empower staff while guiding them towards reaching agreed upon performance goals.

• Create a member experience model for all staff. Set clear expectations of how we will operate every day. 

• Provide member sales and customer service training to all staff, to include the Healthy Living Coordinator. 

• Train staff to consistently put others before self while modeling a true understanding of our ‘giving back to the community’ focus.

• Work closely with long-time and entry-level staff to reiterate our organization’s culture and cause. 

• Work with staff to identify and recruit member volunteers who are willing to assist with various program and/or policy needs.

3. Community Involvement

• Support the Association’s mission and cause at all community events.

• Increase community awareness of our Y’s unique benefits and philanthropic focus.

• Build relationships with key community leaders and decision makers. Be involved in their causes and show commitment to the general good of the local area. 

• Research and attend new community event opportunities that will provide maximum exposure for the Y.

4. Program Management and Development

• Direct and supervise program activities to meet YMCA objectives. 

• Establish new program activities and expand Healthy Living programs within the community in accordance with strategic and operating plans.

• Respond to all member and community inquiries and complaints in a timely manner.

• Compile program statistics. Monitor and evaluate the effectiveness of and participation in all Healthy Living programs.

5. Administrative and Safety

• Participate in the planning of the annual budget; manage and implement approved budget and take appropriate action to correct variances.

• Responsible for managing the Financial Assistance Policy (sponsored memberships).

• Ensures a positive and safe experience for members/staff and supervision of the proper function of the facility.

• Maintain a neat, safe and clean environment in the specific training areas.

• Be a good role model for participants to emulate.

• Take professional initiative to offer information, promote and sell personal training and additional YMCA health & wellness services/programs.

• Attend continuing education and mandatory trainings.

• Follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.

• Perform other duties as assigned.

WORKING ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform all physical aspects of the position; including walking, standing, bending, reaching, and lifting. Work schedule will include daytime and evening hours and a flexible work schedule.

ALL POSITIONS REQUIRE THE FOLLOWING CLEARANCES FOR EMPLOYMENT PRIOR TO THE DATE OF HIRE.  CLEARANCES ARE ACCEPTED WITHIN 2 YEARS OF THE HIRE DATE.

PA CRIMINAL RECORD CHECK

PA CHILD ABUSE HISTORY CERTIFICATION

FBI (DHS) FINGERPRINTING HISTORY CLEARANCE

ALL APPLICANTS MUST HAVE A VALID EMAIL ADDRESS AND VOICEMAIL MUST BE SET UP IN ORDER TO COMPLETE ONBOARDING PROCESSES.