Service Associate

Reports To: BDC Manager / Sales Manager

Pay: 13.00 per hour plus commission

About Us Butler Automotive is a fast-growing automotive dealership dedicated to providing exceptional customer experiences. We’re looking for a motivated, people-oriented BDC Representative to join our team and help us connect with customers, schedule appointments, and assist with giving a first-class experience for our dealerships.

Responsibilities

• Handle inbound and outbound calls, texts, and emails in a friendly and professional manner.
• Respond promptly to online inquiries and leads through CRM tools.
• Schedule appointments for the service teams.
• Follow up with prospective customers who have shown interest in our services.
• Maintain accurate customer records and communication notes in the CRM system.
• Meet or exceed performance goals related to call volume, appointments, and lead conversions.
• Support the marketing team with lead-generation campaigns and follow-up strategies.
• Provide excellent customer service to ensure satisfaction and repeat business.

Qualifications

• Previous experience in a BDC, customer service, or sales environment preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of calls and digital communications.
• Excellent organizational and follow-up abilities.
• Proficient with CRM systems and basic computer applications.
• Positive attitude and team-oriented mindset.
• High school diploma or equivalent.

Benefits

• Competitive base pay plus performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• Friendly and supportive team culture.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $13