What are the responsibilities and job description for the Customer Support (HVAC experience a plus) position at Butler America Aerospace L.L.C.?
Customer Support (HVAC experience a plus)
Location:Kennesaw, GA (30144)
Job ID: #72348
Pay Range: $19-22
Schedule: Monday-Friday, 8-hour standard day
Prefer any experience with HVAC - (heating & air conditioning), w/ support, as a service tech, CSR, dispatcher, tech support related experience or ed.
The Company - Work for a Giant American Owned International HVAC Company that was founded over 100 years ago.
Job Description:Customer Support (HVAC - heating & air conditioning experience a plus)
Principal Responsibilities:
- Execute, support, and lead delivery of HVAC Heating & Air Conditioning - Energy Management Solutions to customers.
- Workingindependently under the direction of the BAS Specialist Supervisor in performing any other
designated work.
- Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.
Job Responsibilities:
- Support and provide superior service via telephone calls, e-mails, tickets, and special projects? Complete paperwork on time, including posting of work orders, logging of incoming calls,
- documentation, and other required updates.
- Understanding and reviewing technical documents such as wiring diagrams, as-builts,etc.
- Analyze different systems and energy data to find potential for energy optimization
- Understanding the operation of field level equipment's and Coordination with Fieldoperations team
- Support multiple customers following customized procedures and protocols for each.
- Use questioning and listening skills that support effective telephone communication.
- Resolves problems by clarifying issues; researching and exploring answers andalternative solutions; implementing solutions; escalating unresolved problems
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Apply the elements of building positive rapport with different types of customers over thephone.
- Display Time flexibility towards shifts as per work floor requirements
Knowledge /Skills & Abilities:
- Highly organized individual with above average time management skills
- Ability to resolve customer conflict quickly and effectively
- Able to provide direction and guidance to other team members
- Significant contribution to department or unit by applying advanced knowledge of one ormore functional areas
- Excellent communication skills as well as the ability to work well in a team environmentand manage the team effectively.
- Must be a self-starter and possess the ability to organize and plan your work schedule
- Must possess the ability to work without close supervision
- Always maintain a professional presentation in appearance
- Must be able to multitask-be able to work on multiple tasks/projects at one time
Education / Certifications:
-High School Diploma or equivalent, plus additional specialized courses or short-term training(one year or less) with a minimum of 2 years experience
OR
-Associates Degree, Technical/Business School Certificate or Diploma, Skilled Trades
Apprenticeship, or other post-high school training (two years duration) with a minimum of 1years' experience
Minimum Qualifications:
- Technical support, customer support, or prior related experience.
- Solid communication skills (ability to follow/direct written and verbal instruction)
- Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, andother directly related software
- Requires passion and dedication to providing the customer with innovative and superiorbuilding automation systems and outstanding customer service
- Must be able to work in a team environment
Preferred Qualifications:
? HVAC (Heating, Ventilating and Air Conditioning) / Electrician and/or controls service
coordinator, service technician, service dispatcher or equivalent experience
? Prior experience in HVAC and/or Building Automation
? Solid understanding of IP networking and computer fundamentals
? Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)
Schedule: Monday-Friday, 8-hour standard day
Benefits provided:401K,medical, dental, and vision, sick time as applicable to state law.
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
Salary : $19 - $22