HVAC - Service Operations Lead

HVAC - Service Operations Lead
Location: Novi, MI
Job ID: #70935
Pay Range: $25-30
Schedule: Mon-Fri 8am-4:30pm.

RESPONSIBILITIES:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
• Ops lead is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Ops lead is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

Required Qualifications:

• A High School diploma required
• 2 years of Service Industry experience

Preferred Experience/Qualifications:

• 2 - 5 years of relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Bachelor's degree in Business Management or relevant field preferred

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. #ZR