What are the responsibilities and job description for the Pest Control Company Office Admin. Experience need only to apply. position at Busy Bee Termite & Pest Control, Inc.?
We are looking to bring on an administrative assistant for a family-owned and operated pest control company with EXPERIENCE IN THE INDUSTRY.
This role focuses on customer service, scheduling, communication, record keeping, billing, and coordination between technicians and customers. Must have pest control software/pestpac and workwave knowledge.
Core Responsibilities:
Customer Service
- Answer incoming phone calls and emails professionally
- Schedule pest control inspections and service appointments
- Confirm appointments and communicate technician arrival times
- Maintain positive customer relationships
Scheduling & Dispatching
- Coordinate technician routes and daily schedules
- Monitor service calendars and optimize routes
- Communicate service updates to field technicians
Administrative Duties
- Maintain customer records and service histories
- Enter data into CRM or pest control software systems
- Prepare invoices, estimates, and work orders
- Process payments and maintain billing records
- File paperwork and maintain organized office systems
Communication & Coordination
- Relay service details between customers and technicians
- Assist with reporting and documentation
- Support office managers with daily operations
- Coordinate with vendors or suppliers when needed
Common Skills & Qualifications
Required Skills
- Strong communication and phone etiquette
- Basic computer proficiency/Pest Pac/Workwave
- Organizational and multitasking abilities
- Attention to detail
- Time management skills
- Problem-solving abilities
Preferred Experience
- Experience with Pestpac software/Workwave, and/or pest control software
- Customer service experience
- Administrative or office experience
- Scheduling or dispatching experience
- Experience in pest control, HVAC, landscaping, or service industries preferred
- General knowledge of the Jacksonville, FL area
Software Knowledge
Common systems may include:
- Microsoft Office (Word, Excel, Outlook)
- Pest control CRM software (preferred)
- Scheduling/dispatch software (preferred)
Hours
Full Time: Monday through Friday 8:30am-5:30pm (1 hour lunch)
Incentives
- Paid time off
- Paid Holidays
- Employee Discount
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Experience:
- Customer service in Pest Control Industry: 1 year (Required)
- Pest control industry: 1 year (Required)
- Pest Pac/Workwave Software: 1 year (Required)
Work Location: In person
Salary : $15 - $20