Call Center Operator

Position Overview

The Service Call Center Operator plays a key role in delivering an exceptional customer experience by coordinating service appointments, with a strong emphasis on Mobile Service and Pickup & Delivery scheduling. This position ensures efficient communication between customers, service advisors, and dispatch personnel while maintaining a professional, friendly, and solution-oriented approach on every call.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Schedule and confirm appointments for traditional in-store service, mobile service, and pickup & delivery appointments using the dealership's CRM and DMS systems.
• Determine customer needs and recommend the most convenient service option (mobile, pickup/delivery, or in-shop) based on location, repair type, and schedule availability.
• Coordinate with dispatchers and drivers to optimize route efficiency for mobile and pickup/delivery vehicles.
• Verify customer and vehicle information, warranty status, and recall eligibility when applicable.
• Send appointment confirmations and reminders via phone, text, or email, ensuring accurate communication of arrival windows or pickup times.
• Document all customer interactions accurately within the CRM system to ensure complete visibility for service staff.
• Follow up with no-shows and declined appointments to encourage rescheduling and maintain retention goals.
• Assist in customer satisfaction follow-up calls after service completion when needed.
• Promote dealership services and specials to maximize service volume and revenue.

Qualifications

• Previous automotive dealership and/or call center or customer service background preferred.
• Excellent phone etiquette and strong verbal communication skills.
• Proficiency with CRM, DMS, and appointment-scheduling tools (experience with DealerTrack, Xtime, or VIN Solutions preferred).
• Strong multitasking and organizational abilities in a fast-paced environment.
• Detail-oriented, dependable, and able to work independently or as part of a team.
• Knowledge of automotive service processes and terminology a plus.

Work Schedule & Compensation

• Full-time, Monday–Friday (no weekends).
• Hourly pay with performance-based bonus opportunities.
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.

About Us

Buster Miles Automotive Group is a family-owned dealership group serving Alabama and Georgia for over 70 years, representing Chevrolet, Ford, and Kia brands. We are committed to innovation, community, and customer convenience — including our expanding Mobile Service and Pickup & Delivery programs that bring maintenance directly to our customers' doors.

Job Type: Full-time

Pay: From $11.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $11