Product Manager - Platform

About Us
Here at BusRight, we say that Product is our heart — so much so that our Product Team is home to one of our two cofounders (CPO), a founding team member (now Head of Product), and has started growing a team of Product Managers. We’re continuing to grow this tight-knit, high-impact team with another critical role that will help shape the future of our platform and expand the reach of our product suite. 

We are seeking a dedicated, self-driven, transformative individual to help us bring modern technology to users of all levels of sophistication in education transportation through our innovative suite of mobile and web apps. As a Product Manager - Platform, you’ll play one of the most critical roles in our company. You’ll be the glue between the voice of the customer and our engineering team, ensuring that every step we take aligns with our mission and values.

Role Overview
As Product Manager, you will be the connective tissue of the company, collaborating with all functional areas including sales, engineering, product, design, and strategy.

At BusRight, we believe our product speaks for itself and is the clearest, most cogent way to market the company. The Product Manager is a key enabler in telling the story of our product.

• Ensure that every decision in the company is aligned to the implications of the data about the product; track product engagement and performance metrics and keep everyone excited in the story it tells.
• Articulate and implement customer engagement opportunities like focus groups, Design Partner conversations, and Early Access programs.
• Serve as a product-focused mentor, when needed, for the Engineering team including periodically coding proofs of concept for new ideas, and designing use cases for testing.

Platform Focus
We’re looking for a Product Manager to take ownership of the underlying platform—systems, infrastructure, and internal tooling—that supports every layer of BusRight’s multi-product suite.

In this role, you’ll:

• We’re looking for a Product Manager - Platform to lead the systems, infrastructure, and internal tooling that power every part of BusRight’s multi-product suite. You’ll focus on creating the connective tissue that ensures our features are integrated, scalable, and consistently excellent and enable the rest of the team to build faster and smarter.
• You’ll work closely with Engineering to build scalable, performant, and resilient infrastructure that powers everything from routing to real-time bus tracking, ensuring all parts of our multi product suite are deeply integrated and have compounding value. Cross feature integration, reusable infrastructure and user experience familiarity across our suite is key.
• Join a tight-knit product team alongside Core and Growth PMs, working cross-functionally to shape the full BusRight platform.

Your Day-To-Day

• Own areas of our product: define their roadmap collaboratively with Product team peers and serve as the company-wide institutional knowledge on the “why” as it relates to product features and decisions.
• Grow our product suite into a new customer segment by designing and implementing product onboarding and performance-related product features.
• Lead and participate in monthly agile ceremonies, fostering clear communication, decision-making, and collaboration within our self-organizing engineering and design teams.
• Oversee successful product launches, ensuring timelines, quality, and stakeholder alignment, while tracking post-launch performance, gathering user feedback, and driving iterative improvements to meet company goals.
• Obsess with the entire product experience and an understanding of how each user receives value from BusRight.
• Meet with customers and work closely with our customer success efforts to identify and support collaboration opportunities for research and testing. Occasionally travel to customer sites across the country to gather insights, build relationships, and ensure our product meets their needs and expectations.
• Provide our sales team with hand-off for new features and occasionally join prospect calls for research and roadmap alignment purposes.

About You

• Bachelor’s degree in Computer Science, Engineering, Technology, Business, Marketing or a related field or equivalent work experience
• 3–4 years experience in product management or related experience, preferably in a startup or fast-paced environment
• Proven experience in establishing and refining product development processes to drive efficiency and deliver successful outcomes
• Strong communication and collaboration skills, with the ability to influence and build consensus across diverse stakeholders
• Solid experience working with a web and/or mobile-based tech stack or experience with Agile development methodologies
• Outstanding critical listening skills with the ability to synthesize the communications of others clearly
• Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values