Customer Service Representative / Office Admin

BusinessRate is on a mission to revolutionize how businesses are reviewed online — anchoring feedback in context so it's comparable, current, and credible. We're a growing, fast-paced team, and we're looking for someone who wants to grow with us.

We're looking for a friendly, dependable, and highly organized Customer Service Representative to join our team. This is a hybrid role: you'll spend most of your time supporting our customers, and during quieter stretches you'll help keep the office running smoothly with general administrative work. It's a great fit for someone who likes variety, takes initiative, and enjoys being trusted with more than one kind of responsibility.

Previous customer service experience is preferred. We provide training and are happy to teach the right person who has a positive attitude and a willingness to learn.

Customer Service (primary focus)

• Answer incoming customer phone calls
• Respond to customer emails in a professional and timely manner
• Manage customer inquiries through our Zendesk platform
• Assist customers with questions about orders, products, and services
• Process customer orders and approve orders for production
• Work closely with team members to ensure a positive customer experience

Office Administration (as volume allows)

• Perform general administrative duties such as scheduling and maintaining records
• Organize and manage office supplies
• Support light bookkeeping tasks
• Assist with other office projects as needed

• Friendly, professional, and customer-focused attitude
• Honest, dependable, and punctual
• Strong written and verbal communication skills
• Good problem-solving and organizational skills; comfortable multitasking
• Comfortable using computers, email, and web-based software (Microsoft Office, Google Workspace, and/or Zendesk experience a plus)
• Ability to remain calm and professional when handling customer concerns
• Previous customer service or office admin experience preferred
• High school diploma or equivalent required; college education preferred but not mandatory

• $50,000 salary; Full-time employment
• Health and dental insurance
• Paid time off

This role offers the chance to build skills across customer service, office operations, and light bookkeeping — with real ownership and room to grow as the company grows.

If you're eager to contribute to a thriving team, please submit your application as soon as possible. We are hiring immediately!