What are the responsibilities and job description for the Customer Service and Sales Assistant position at Business Software Consulting, Inc.?
We are looking for a customer-oriented service representative.
Responsibilities
- Manage all incoming calls
- Call Potential Clients, gather their emails and send information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree Required, College Student Preferred
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 10 – 39 per week
Work Location: In person
Salary : $15 - $20
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