Manager, Business Analyst

Join Our Team at Pioneer Credit Recovery

Pioneer Credit Recovery, Inc. is a nationwide leader in accounts receivable management solutions. For more than 45 years, we have enhanced collections management for even the most complex state and federal programs. Using technology, expertise, predictive analytics, and industry-leading training programs, we strive to deliver superior results for our government clients’ most critical asset recovery programs. .

WORK LOCATION

This is a remote position with eligibility in the following states: AZ, DE, FL, GA, HI, IN, KY, LA, MI, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI. Candidates must reside in one of the locations for consideration.

Please note: Pioneer Credit Recovery, Inc., does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARANCY

This role will offer $120,000 – $125,000annually, depending on experience, skills, and location.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

POSITION SUMMARY

The Manager, Business Analyst leads the Business Analysis function and is responsible for driving enterprise initiatives that improve operational performance, system effectiveness, and business outcomes. This role oversees a team of Business Analysts and serves as a strategic partner to Operations, IT, Finance, and other business leaders to identify opportunities, define requirements, and implement scalable solutions.

The Manager ensures alignment between business needs and technical solutions, establishes standards for analysis and documentation, and provides leadership in cross-functional projects impacting systems, processes, and customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, mentor, and manage a team of Business Analysts, including hiring, onboarding, performance management, workload prioritization, and professional development.
• Establish and maintain business analysis standards, methodologies, documentation practices, and quality controls across projects.
• Partner with executive and operational leadership to identify strategic initiatives, process improvements, and system enhancements.
• Translate complex business objectives into clear functional requirements, user stories, process flows, and technical specifications.
• Oversee the full project lifecycle from requirements gathering through testing, implementation, and post-deployment support.
• Facilitate cross-functional workshops and stakeholder meetings to drive consensus and alignment on project scope and deliverables.
• Ensure proper impact assessments are completed for system, regulatory, operational, and financial changes.
• Monitor project progress, manage competing priorities, and escalate risks or barriers as appropriate.
• Partner with IT and development teams to ensure requirements are accurately interpreted and implemented.
• Oversee user acceptance testing (UAT), validation processes, and issue resolution.
• Analyze business performance data to identify trends, inefficiencies, risks, and opportunities for optimization.
• Drive continuous improvement initiatives that enhance productivity, compliance, and customer outcomes.
• Support regulatory, audit, and compliance initiatives by ensuring documentation and controls are maintained.
• Provide executive-level reporting and status updates on project portfolios and strategic initiatives.
• Promote collaboration, accountability, and a solution-oriented culture within the team and across departments.

What You’ll Need to Succeed

• Strong knowledge of business process mapping, requirements documentation, and project lifecycle methodologies.
• Experience working cross-functionally with IT, Operations, and executive stakeholders.
• Demonstrated ability to lead multiple complex initiatives simultaneously.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills with the ability to present to senior leadership.
• Ability to manage confidential and sensitive business information with discretion.

Education/Experience

• High school diploma or GED required.
• Minimum of five (5) years of experience in business analysis, process improvement, or systems implementation roles.

Preferred

• Bachelor’s degree in Business, Information Systems, Finance, or related field; advanced degree preferred.
• Experience in Agile, Waterfall, or hybrid project management environments preferred.
• Strong knowledge of collections or similar type experience.

PHYSICAL DEMANDS/WORKING CONDITIONS

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER

Pioneer Credit Recovery, Inc.,
offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance

Pioneer Credit Recovery, Inc. is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
https://businessprocessingsolutions.bamboohr.com/careers