Code Enforcement Associate

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is an on-site position located at 240 4th Ave. Pittsburgh, Pennsylvania 15222

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARANCY

This role will offer $20 hourly.

POSITION SUMMARY

The Booting Officer is responsible for enforcing parking compliance by identifying and immobilizing scofflaw vehicles, coordinating towing activities, and managing the release process. This role also handles in-person customer payments, performs daily cash reconciliation, and provides professional, courteous service in potentially escalated situations. The position requires accuracy in recordkeeping, strong communication skills, and the ability to work effectively with the public, teammates, contractors, and law enforcement partners.

What You’ll Do

Patrolling & Vehicle Immobilization

• Patrol designated areas within the City of Pittsburgh to identify scofflaw vehicles.
• Immobilize vehicles by installing wheel boots in accordance with established procedures.
• Coordinate and communicate effectively with other officers, teammates, and contractors.
• Maintain accurate and timely records in logbooks and the Auto-Process system.
• Interact with vehicle owners/occupants, providing information and direction as needed.
• Collaborate with Pittsburgh Police and towing contractors when required.
• Complete daily reports of patrol activities.

Customer Service

• Maintain a professional appearance and demeanor in all customer interactions.
• Answer general questions regarding payment options and account information.
• Secure and close the payment lobby at designated times.

Payment Processing & Reconciliation

• Receive in-person payments and provide accurate receipts and change.
• Balance cash drawers and reconcile daily transactions.
• Secure and document all payments, deposits, and account notes.
• Prepare bank deposits and coordinate with vendors for transfer to the bank and/or corporate office.

Release & Tow Dispatch

• Coordinate with teammates regarding the release of booted vehicles.
• Communicate with towing contractors and record towed vehicles in the processing system.
• Assist with monthly unclaimed vehicle auctions.
• Supervise citizen access to vehicles in secure police impound.
• Authorize the release of vehicles from police impound.

Other Responsibilities

• Perform routine equipment maintenance.
• Transport documents and sensitive materials securely.
• Clean and maintain enforcement vehicles.
• Perform other duties as assigned.

What You’ll Need to Succeed

Required:

• High school diploma or GED from an accredited institution.
• Valid driver’s license.
• Ability to perform basic mathematics for payment processing and reconciliation.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Basic computer skills, including data entry and use of processing systems.

Preferred:

• Experience handling cash and credit card transactions.
• Prior experience in parking enforcement, law enforcement, code enforcement, security, or loss prevention.
• Familiarity with Auto-Process or similar processing systems.
• Experience in customer service, particularly in situations involving conflict resolution.

DECISION-MAKING LATITUDE

• Exercise judgment when identifying and correcting payment errors to ensure compliance with client contracts and service level agreements (SLAs).
• Determine whether an immobilized vehicle can remain in place or must be impounded, considering factors such as public safety, traffic flow, refuse collection, and special events.

Physical Demands and Working Conditions

• Work is performed primarily outdoors in various weather conditions.
• Frequent walking, standing, bending, and reaching are required.
• Must be able to lift and maneuver wheel immobilization devices and other enforcement equipment weighing up to 30lbs
• Regular driving of company or enforcement vehicles is required.
• Occasional exposure to dissatisfied or confrontational members of the public.
• Standard office tasks, such as computer use and paperwork, are performed as part of daily reporting and payment processing.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
https://businessprocessingsolutions.bamboohr.com/careers