What are the responsibilities and job description for the Account Manager position at Business Processing Solutions?
Salary: $100,000 - $150,000Join Our Team at Duncan Solutions, LLCDuncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.WORK LOCATIONThis is a hybrid position with eligibility anywhere in the state of California.Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.PAY TRANSPARENCYThis role will offer $100,000 - $150,000 annually depending on experience, skills, and location.Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.POSITION SUMMARYThe Senior Account Manager is responsible for relationship management for strategic accounts, primarily located in California, in the municipal parking sector. The Senior Account Manager will serve as the primary point of contact for clients and be responsible for responding to customer inquiries, ensuring contract compliance, tracking deliverables, communicating system requirements to IT department, and driving important initiatives. The Manager will be responsible for the successful delivery of day-to-day services, as well as special projects. Success in this role requires combining the ability to meet and exceed client expectations for delivery and performance with company objectives related to P&L, client retention, and growth.What Youll DoDevelop and maintain strong, long-term relationships with clientsCommunicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional mannerEnsuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performancePreparing and presenting business and account updates to the client and company managementTraining and educating users and stakeholders on systems and servicesMonitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when requiredIdentifying opportunities for account growth, including upselling and cross-sellingRaising business concerns and needs to companys executive and IT teams, when escalation is requiredMeet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutionsStay updated on relevant state and local legislation and industry trendsOther duties as assignedWhat Youll Need to SucceedHigh school diploma or GED required10 years of experience in account/relationship management, preferably serving government clients (or equivalent years of experience in senior government leadership roles)Ability to effectively engage with elected officials and senior-level managers within city governmentsStrong understanding of government contracting processes, including the ability to identify and comprehend local rules, timelines and compliance requirementsAbility to manage multi-year contract with local government agencies, including day-to-day delivery, addressing urgent issues, and coordinating tasks to support long-term initiativesStrong business acumen with experience driving up-sell activities and P&L optimization, including leading successful contract negotiationsStrong presentation creation and delivery skillsWillingness to travel, within the State of CA, to meet with clients, prospective clients, and partners and attend industry eventsPreferredBachelors degree in business administration, public policy, or related fieldHigh technical acumen, ability to interact with clients and IT teams about technical requirementsExperience in local transportation, including parking, traffic management, or local mobility services, preferredLeadership roles or committee positions with industry organizations such as CMPA, IPMI or other regional associationsEstablished network of relationships with municipal stakeholders, consultants, or industry partnersPhysical Demands and Working ConditionsPrimarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.Travel is required to engage with clients, prospective clients, attend industry events, and participate in internal meetings as needed.WHAT WE OFFERDuncan Solutions, LLC,offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:Medical, Dental, & Vision InsuranceMedical, Dental, & Vision InsuranceHealthcare & Dependent Flexible Spending Accounts (FSA)Health Savings Account (HSA) with Employer ContributionCompany Paid Life and AD&D InsuranceCompany Paid Short- & Long-Term DisabilityEmployee Assistance Program (EAP)Business Travel Accident InsuranceCorporate Travel DiscountsBonus & Incentive Compensation Programs401(k) with Employer Match (Traditional/Roth/Safe Harbor)Corporate Travel DiscountsBonus & Incentive Compensation Programs401(k) with Employer Match (Traditional/Roth/Safe Harbor)Paid Time Off9 Company HolidaysPTO AccrualSick Time AccrualParental LeaveJury DutyBereavementOther Voluntary BenefitsLife and AD&D Insurance for Employees/Spouse/Child(ren)Critical IllnessAccident InsuranceIdentity Theft InsurancePre-paid Legal InsuranceDuncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.Please visit our website to learn more about us https://www.duncansolutions.com/To view all of our current job opportunities, please visithttps://businessprocessingsolutions.bamboohr.com/careers
Salary : $100,000 - $150,000
