What are the responsibilities and job description for the Verizon Customer Support Specialist position at Business Management Firm?
Join our team as a Verizon Customer Support Specialist and become part of a company dedicated to helping our clients grow by enhancing their customer base and expanding their product and service reach across Philadelphia. With extensive expertise in the telecommunications industry and a forward-thinking approach to market trends, we have refined our sales strategies to achieve lasting success for our clients.
We’re proud to offer continuous growth opportunities and maintain a vibrant, energetic work environment for our team members at every level. If you have strong communication skills and a passion for raising the bar in customer engagement and sales, we want to hear from you!
Verizon Customer Support Specialist Responsibilities:
- Engage customers by presenting and demonstrating client products and services
- Respond to client inquiries promptly, professionally, and with sensitivity
- Build connections with customers through active listening, honest communication, and a genuine effort to meet their needs
- Understand and address each customer’s unique situation, offering tailored solutions that provide real value
- Assist customers with questions or concerns about products, services, or pricing
- Collaborate with the Verizon Client Support Specialist team to master product knowledge, ensuring professional and effective representation of our clients
- Maintain accurate records in the CRM, including activity logs and sales pipelines
- Foster a positive team atmosphere and contribute to a dynamic, supportive work environment
Verizon Customer Support Specialist Qualifications:
- High school diploma or GED required
- Previous experience in sales or customer support is a plus
- Excellent communication skills, with the ability to actively listen, engage, and address customer needs effectively
- Strong problem-solving skills and the ability to manage tasks, prioritize, and resolve issues in real-time
- Demonstrated professionalism, respect, and transparency in all interactions.
- Reliable transportation is required
Job Type: Full-time
Pay: $50,915.00 - $52,126.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $50,915 - $52,126