Help Desk Technician

Help Desk Technician

**Local candidates only**

Responsibilities

• Provide phone, email, and in-person IT support to clients and staff.
• Communicate technical information clearly and effectively to users at all levels.
• Deliver professional, customer-focused support while positively representing the company in all interactions.
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and other peripheral equipment.
• Install, configure, and maintain PCs, software applications, and related hardware.
• Perform routine system updates, antivirus scans, and preventative maintenance.
• Manage user access controls, including account creation and permission updates, while ensuring compliance with security standards.
• Collaborate with team members and management to meet company goals and support special projects as needed.

Requirements

• 1-2 years’ experience working in a Help Desk Support role.
• Strong knowledge and experience with PC hardware and software technology.
• Working knowledge of Windows Server/Windows Operating Systems.
• Knowledgeable with hardware and troubleshooting skills.
• Ability to collaborate effectively with teammates.
• Strong verbal and written communication skills.