What are the responsibilities and job description for the Desktop Support Technician position at Business Knowledge Services?
Desktop Support Technician
**Local candidates only**
Responsibilities
- Provide phone, email, and in-person IT support to clients and staff.
- Communicate technical information clearly and effectively to users at all levels.
- Deliver professional, customer-focused support while positively representing the company in all interactions.
- Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and other peripheral equipment.
- Install, configure, and maintain PCs, software applications, and related hardware.
- Perform routine system updates, antivirus scans, and preventative maintenance.
- Manage user access controls, including account creation and permission updates, while ensuring compliance with security standards.
- Collaborate with team members and management to meet company goals and support special projects as needed.
Requirements
- 1-2 years’ experience working in a Help Desk Support role.
- Strong knowledge and experience with PC hardware and software technology.
- Working knowledge of Windows Server/Windows Operating Systems.
- Knowledgeable with hardware and troubleshooting skills.
- Ability to collaborate effectively with teammates.
- Strong verbal and written communication skills.