Salesforce Administrator/CISO

Note: You must be serving permanently in the Computer Systems Manager Title, be reachable on Exam No. 4035, or be in a comparable title which allows for a 6.1.9 transfer of title. Please note on resume your Civil Service status or proof of filing for Exam No. 4035. Only those that meet the above-mentioned criteria will be considered for the position.

About the Agency:

The New York City Business Integrity Commission (BIC) is a regulatory and law enforcement agency with jurisdiction over the commercial trade waste industry and the City’s public wholesale markets. Businesses seeking to operate in these industries within the City of New York must, by law, apply to BIC and must be approved by BIC for the requisite license or registration. BIC’s goals include: to keep industries free of organized crime and other forms of corruption and the violence, fraud, rackets, and threats that once plagued them; to ensure that regulated businesses are able to compete fairly; that customers receive equitable treatment, and that regulated businesses do not present a harm to public safety and conduct their affairs with honesty and integrity.

Position Summary:

Under supervision of the Chief Information Officer / Director of IT, the qualified candidate will serve a dual role as both the agency’s Salesforce Administrator and Cybersecurity Manager (CISO). They will be responsible for the day-to-day administration, support, and maintenance of the agency’s Salesforce platform, as well as overseeing the agency’s cybersecurity posture in alignment with citywide policies and directives.

As the Salesforce resource, the candidate will configure and customize the platform to meet the agency’s operational needs. This includes managing users and permissions, developing custom objects, workflows, reports, and dashboards, and supporting system enhancements. Experience tailoring Salesforce for non-traditional use cases through customization is highly desirable.

On the cybersecurity front, the candidate will be responsible for maintaining the agency’s overall information security program. This includes monitoring compliance with NYC Cyber Command directives, ensuring adherence to PCI and other relevant standards, managing vulnerabilities, and coordinating with city agencies on security-related matters.

The ideal candidate will have hands-on experience with Salesforce tools including Flow, Process Builder, Custom Objects, Reports and Dashboards, and Security Controls. Familiarity with Data Loader and Apex (preferred but not required) is also expected.

The candidate must hold a current Salesforce Administrator, Advanced Administrator, or Platform App Builder certification and must include proof of certification with their resume at the time of application. Additional cybersecurity certifications (such as CISSP, CISM, Security , or equivalent) are strongly preferred.

Strong communication skills are essential, including the ability to engage effectively with both technical and non-technical staff. The candidate should demonstrate problem-solving ability, a collaborative work ethic, and the flexibility to manage shifting priorities. The role requires the ability to work independently as well as collaboratively within a team environment.

COMPUTER SYSTEMS MANAGER - 10050

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

Key Responsibilities: The responsibilities of the Salesforce Administrator / Cybersecurity Manager (CISO) will include, but are not limited to: - Collaborating with staff to understand business needs and practices and translating them into workflows and processes within the Salesforce environment. - Performing analytic tasks using individual- or case-level data, including running queries, conducting analyses, and developing reports using basic quantitative methods. - Conducting quality checks on data entered by staff and evaluating existing code and processes to identify efficiencies or implement best practices. - Acting as liaison with NYC Cyber Command, ensuring compliance with citywide cybersecurity initiatives and directives. - Supervising the agency’s Cybersecurity Analyst to ensure monthly patch cycles are completed on time, and all actions prescribed by NYC Cyber Command are executed to maintain system and data security. - Performing remediation, resolution, or other cybersecurity-related tasks in the absence of the Cybersecurity Analyst. - Ensuring full compliance with PCI and other applicable security standards. Preferred Qualifications and Skills: Cybersecurity & IT Infrastructure - Solid understanding of cloud technologies and associated security risks, with the ability to identify and remediate vulnerabilities. - Experience supervising or working within a cybersecurity team, with the ability to delegate and collaborate effectively. - Familiarity with cybersecurity tools such as Rapid7, CrowdStrike, and Trellix - Knowledge of network infrastructure (Cisco switches and Next Generation Firewalls) and concepts (LAN/WAN), as well as general server/workstation support. - Familiarity with PCI compliance and cybersecurity best practices in a government or regulated environment. - Holds current or prior industry-recognized security certifications such as CISSP, CCSP, Security , or CySA (preferred but not required). Salesforce Development & Administration: - Experience developing on the Salesforce platform using Apex, SOQL, Visualforce, Lightning, and Aura. - Understanding of Salesforce integration technologies including REST, SOAP, OAuth, and XML. - Proficiency in front-end technologies used within Salesforce such as JavaScript, HTML, CSS, and HTMLx. - Familiarity with Salesforce Sales Cloud and Experience Cloud (formerly Community Cloud). - Understanding of GitHub/code repositories and related change management/version control processes. Web & Mobile Development: - Experience or familiarity with web and mobile development frameworks and tools, including: o React.js, Bootstrap, Salesforce Mobile SDK, Apple SDK. General Technical Skills: - Knowledge of scripting and programming languages such as PHP, Python, Perl, SQL, T-SQL, PowerShell, and Batch scripting. - Advanced proficiency with Microsoft Office, especially Excel, PowerPoint, and Word. - Strong internet research skills and ability to stay informed on IT and cybersecurity developments relevant to the agency’s mission. - Willingness and flexibility to work various hours or at alternate sites as needed to support agency operations. - Candidates are not expected to have experience with every tool listed, but should demonstrate the ability to quickly learn and adapt to new technologies as needed

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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