What are the responsibilities and job description for the Director of Service Delivery position at Business Centric Technology?
We’re seeking a Director of Service Delivery to unify and lead project management, field services, staging, managed services, and NOC operations. You’ll oversee a team of approximately 12, own the delivery P&L, and help build the processes and structure to support future growth. This is a fully on-site, direct-hire position sitting in Richardson, TX.
Ready to move beyond managing delivery and take ownership of building and leading the operation? Keep reading.
COMP: $135,000 – $155,000 base 25% target, based on delivery cost, utilization, annual gross margin, and jointly defined objectives, with profit sharing above a defined threshold
WHAT OUR CLIENT OFFERS:
- Health, Dental and Vision Insurance
- 401(K) and Retirement Plan
- HSA/FSA
- PTO
- Professional Development Assistance
WHAT YOU’LL DO:
- P&L & Profitability: Own delivery performance, project execution, and gross margins.
- Team Leadership: Lead, coach, and develop project managers, engineers, NOC staff, and contractors, with authority over hiring and team structure.
- Resource Management: Optimize staffing and utilization across concurrent, multi-state projects.
- Service Delivery: Oversee field services, managed services, staging, installations, NOC operations, and SLA performance.
- PMO & Process Improvement: Establish scalable project management standards, documentation, and partner-ready delivery processes.
- Escalation Management: Take ownership of delivery issues and drive timely resolution.
- Reporting & KPIs: Build performance metrics and reporting to improve visibility, accountability, and decision-making.
- Technical Collaboration: Partner closely with a highly experienced senior architect to align technical expertise with delivery execution.
WHAT YOU’LL BRING:
- Bachelor's degree required. MBA a plus. PMP strongly preferred.
- 8–10 years of IT service delivery or professional services leadership, with experience developing project managers and leading technical teams.
- Demonstrated P&L or gross-margin ownership experience.
- Resource planning across concurrent projects with travel, short-notice changes, and contractor labor.
- Experience in building and developing managers
- Ability to establish PMO processes, performance metrics, and governance frameworks from the ground up.
- Strong network infrastructure knowledge, including design review, effort estimation, and project scheduling. Familiarity with Aruba, HPE ClearPass, Cisco, Meraki, Arista, and Fortinet.
- Experience delivering as a subcontractor through channel partners or distributors is a substantial advantage.
APPLY TODAY! CP# 8597
Salary : $135,000 - $155,000