What are the responsibilities and job description for the Card Services Specialist position at Busey?
Position Summary
The Card Services Specialist works with the implementation, enhancement, servicing, and daily operations of Commercial Card Services. This position works closely with internal and external clients to ensure extraordinary service, client satisfaction, and alignment with Card Service's strategies.
Duties & Responsibilities
Knowledge Of
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $23.00 – $30.50/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
The Card Services Specialist works with the implementation, enhancement, servicing, and daily operations of Commercial Card Services. This position works closely with internal and external clients to ensure extraordinary service, client satisfaction, and alignment with Card Service's strategies.
Duties & Responsibilities
- Manage the implementation of Commercial Card products for clients.
- Effectively manage multiple implementations at one time.
- Communicate timeline and status updates to client and business partners.
- Train clients on products implemented for their card program, related services, product offering, and online technology to ensure a smooth transition of the client relationship to Card Service support teams.
- Provide appropriate and accurate information, as needed, for ongoing maintenance, reporting, and support.
- Respond and resolve internal and external client requests timely, owning the request through resolution; provide appropriate notifications to internal business partners and the client.
- Meet performance metrics regarding productivity, quality assurance, and client satisfaction.
- Contribute to the development and implementation of card services and identify opportunities for process improvement.
- Support Card Services team members and work in an overflow capacity when necessary.
- Collaborate with vendor partners in support of all credit card products.
- Interact with internal and external clients while providing extraordinary service.
- Develop and maintain trusted business relationships with internal and external clients.
- Represent the Bank and Card Services team in a highly professional manner when working with other employees, clients, and vendors.
- Complete job assignments in a professional, timely and efficient manner; organize and prioritize work.
- Reliable and predictable attendance: both onsite and remote.
Knowledge Of
- Proficient technical skills Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Extensive knowledge of credit card products and systems, including regulatory and legal requirements.
- Maintain a proactive approach to assignments, manage multiple tasks and prioritize work to meet deadlines.
- Maintain confidentiality; adhere to Busey Bank policies and procedures; comply with laws, regulations, and industry best practices.
- Bachelor’s degree or equivalent combination of education and/or work experience, preferably in a commercial bank environment.
- One or more years of Commercial Card implementation experience.
- Two or more years of Relationship Management experience with a focus on Commercial Credit Card programs.
- Familiarity of Microsoft PowerPoint and Visio.
- This position occasionally requires local and out of state travel, which may require overnight stays.
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $23.00 – $30.50/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
Salary : $23 - $31
