Houseperson

Who We Are:
Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!

Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Description
What You Will Accomplish

• Cleans hotel floors by sweeping, mopping, scrubbing, or vacuuming. Steam cleans or shampoos carpets. Strips, seals, finishes, and polishes floors. Performs heavy cleaning duties, such as shampooing rugs, washing walls and glass, and removing trash.
• Follows procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures and ensure one’s safety and the safety of others.
• Assists Room Attendants with stripping beds and removing linens as assigned. Moves linens to and from laundry areas and closets. Restocks guest room supplies and linens.
• In assigned areas, dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view. Cleans glass windows, doors and partitions.
• Empties trash receptacles and replaces trash bags. Notifies Housekeeping Management about need to replenish supplies.
• Thoroughly cleans public restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents as assigned.
• Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

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What You Will Bring
Cleans all public areas including entrances, doorways sidewalks, restrooms, restaurants, meeting areas and lobbies. Responsible for the delivery of all facets of floor care, including, but not limited to, carpet cleaning, marble care and restoration, and cleaning and maintaining other hard floor surfaces. Assists Room Attendants with stripping beds and removing linens. Reports damage, mechanical deficiencies, suspicious activities or theft.
Great If you have

• Prior housekeeping experience in a hotel environment preferred.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Knowledge of various types of flooring found at the property. For example: different types of carpet, stone and hard flooring.
• Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.