What are the responsibilities and job description for the Service Writer position at Burwell Material Handling?
At Burwell Material Handling, we’re all about people — our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. We’ve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touch—and we’re proud of the team that makes it all happen.
We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.
About The Role
We’re hiring a Service Writer to help keep our service department running efficiently and our customers supported. In this role, you’ll be the communication hub between technicians, customers, and the Service Manager—handling incoming service requests, dispatching work, and managing work orders through to invoicing. If you're organized, clear under pressure, and thrive on keeping things moving behind the scenes, this role is for you!
What You’ll Do
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.
We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.
About The Role
We’re hiring a Service Writer to help keep our service department running efficiently and our customers supported. In this role, you’ll be the communication hub between technicians, customers, and the Service Manager—handling incoming service requests, dispatching work, and managing work orders through to invoicing. If you're organized, clear under pressure, and thrive on keeping things moving behind the scenes, this role is for you!
What You’ll Do
- Answer incoming calls and dispatch technicians to customer sites for maintenance or repairs
- Open, process, and close work orders in coordination with the Service Manager
- Submit daily warranty claims and assist with follow-up on outstanding claims
- Monitor parts backorders and adjust job scheduling as needed
- Invoice customers promptly after repairs and support daily work-in-progress (WIP) goals
- Keep service records and filing systems organized and up to date
- Maintain accurate customer profiles based on completed work orders
- Track and report on technician efficiency and work order completion
- Respond to both internal and external service-related inquiries
- Escalate parts shortages or delays to the Service Manager
- Provide administrative support to the Service Manager as needed
- Prior experience in a service department role (material handling preferred)
- Clear and professional communication skills
- Strong organization and time management
- Comfortable using Microsoft Office and service tracking software
- Able to handle the physical demands of the role
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
- Competitive pay based on experience
- Excellent benefits starting day one – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
- Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
- Paid parental leave for moms and dads
- Opportunities for growth and internal promotion
- Annual Community Impact Day – paid volunteer time in the places we work and live
If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.