What are the responsibilities and job description for the Service Manager position at Burwell Material Handling?
At Burwell Material Handling, we’re all about people — our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every teammate, every connection, and every customer relationship helped shape who we are today. We’ve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touch—and we’re proud of the team that makes it all happen.
We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.
About the Service Manager Role:
We are hiring a Service Manager based in Richmond, Virgina who takes pride in building and maintaining a safe, high-performing team. You’ll lead experienced techs, train new ones, and foster a culture built on trust, hard work, and pride in doing things the right way—with safety always at the forefront. The Service Manager oversees service performance, repeat business, and team coordination, all backed by a crew that takes pride in their work. If you're driven, team-focused, and serious about doing great work, we want to hear from you!
What You’ll Do as a Service Manager:
- Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction
- Drive profitable growth of service labor while managing department expenses
- Create and manage annual department goals, budget, and marketing plans
- Lead and implement service process improvements across the team
- Handle escalated concerns from customers or team members professionally and promptly
- Support technicians with diagnostics and ensure technical accuracy
- Build, train, and retain a strong team through development plans and mentorship
- Enforce safety regulations and maintain a safe working environment
- Collaborate with regional and corporate leadership on performance and strategy
Skills & Experience We’re Looking For:
- 3–5 years of management experience in machinery or a related service industry (material handling preferred)
- Strong leadership and team development experience
- Proven ability to grow service revenue and improve customer satisfaction
- Technical knowledge and experience assisting with equipment diagnostics
- Strong communication and decision-making skills
- Ability to analyze reports and drive continuous improvement
- Valid driver’s license with an acceptable DMV record
- Ability to perform and support the physical demands of service operations
Benefits:
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
- Competitive pay based on experience
- Excellent benefits – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
- Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
- Paid parental leave for moms and dads
- Opportunities for growth and internal promotion
- Annual Community Impact Day – paid volunteer time in the places we work and live
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.
#BMH
Education
Required- High School or better
Licenses & Certifications
Required- Valid Drivers License
Skills
Preferred- Operations Analysis
- Coordination
- Instructing
- Judgment and Decision Making
- Active Learning
- Active Listening
- Management of Material Resources
- Negotiation
- Management of Personnel Resources
- Persuasion
- Complex Problem Solving
- Service Orientation
- Social Preceptiveness
- Speaking
- Systems Analysis
- Systems Evaluation
- Critical Thinking
- Time Management
- Writing
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.