What are the responsibilities and job description for the Customer Support Representative position at Burtronics Business Systems?
Company Description
Burtronics Business Systems, with over 150 years of history, is one of the most established and respected companies in the Inland Empire. The company has evolved over the decades into a leader in service and sales with unwavering commitment to outstanding customer service. Our core offerings are in Multifunctional printing hardware-solutions, VoIP telecom solutions, IT support services, Document Workflow and Secure Document Shredding.
Role Description
This is a full-time, on-site role for a Customer Support Representative, located in the Inland Empire, CA. The Customer Support Representative will be responsible for direct contact with customers to identify customer satisfaction ratings and up-sale opportunities. Day-to-day responsibilities include contact with various customers, on-site visits, and proactively identifying customer needs. Strong communication, organization and customer relationship skills are necessary.
Qualifications
- Proficiency in Customer Support and Customer Service practices
- Strong skills in Communication and ensuring Customer Satisfaction
- Ability to work collaboratively and independently
- Strong organizational and time management skills
- Previous experience in customer-facing roles, sales support, or a related field is a plus
- High school diploma or equivalent; additional certifications or training in customer support is advantageous