IT / Helpdesk / Networking Intern

Location: Ironwood, MI

Department: Information Technology

Reports To: Director of IT

Position Overview

We are seeking a motivated and detail-oriented IT Intern to support our internal helpdesk, network infrastructure, and business systems. This role provides hands-on experience in a real-world IT environment, working with end-user support, Microsoft 365 administration, networking, ERP systems, and industrial/office printing systems.

This is an excellent opportunity for a student or early-career professional looking to build practical IT skills in a fast-paced manufacturing environment.

Key Responsibilities

Helpdesk & End-User Support

• Respond to and resolve support tickets using Freshdesk
• Troubleshoot hardware, software, and connectivity issues for end users
• Assist with workstation setup, imaging, and deployment
• Support scanners, mobile devices, and other peripherals
• Document issues, solutions, and procedures clearly

Microsoft 365 Administration

• Assist with user account setup, password resets, and permissions
• Support Outlook, Teams, OneDrive, and SharePoint usage
• Help enforce security policies such as MFA and access controls
• Troubleshoot login, email, and collaboration issues

Networking & Infrastructure

• Assist with basic network troubleshooting (Wi-Fi, VLANs, connectivity)
• Help maintain and organize network documentation
• Support configuration and monitoring of switches, access points, and firewalls
• Assist with device inventory and asset tracking

Printer & Labeling Systems Support

• Troubleshoot networked office printers, print servers, and queue issues
• Assist with installation and configuration of printer drivers across multiple systems
• Support thermal label printers used in production and inventory environments
• Help diagnose print quality issues, formatting problems, and communication errors
• Assist with barcode labeling systems and ensure proper integration with business workflows
• Maintain documentation for printer setups, drivers, and configurations

ERP System Support (General)

• Assist users with system access and basic troubleshooting
• Help maintain data accuracy and user permissions
• Support reporting and data entry processes
• Document workflows and assist with system improvements
• Work with IT staff to identify inefficiencies and recommend solutions

Qualifications

Required:

• Pursuing or recently completed a degree in Information Technology, Computer Science, or related field
• Basic understanding of computer hardware and operating systems (Windows preferred)
• Strong problem-solving skills and willingness to learn
• Good communication and customer service skills

Preferred (but not required):

• Familiarity with helpdesk/ticketing systems (e.g., Freshdesk)
• Exposure to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi concepts)
• Experience with Active Directory or user account management
• Exposure to printer troubleshooting or hardware support
• Any programming or scripting experience (e.g., Python, PowerShell, JavaScript, or similar) is a plus

What You’ll Gain

• Hands-on experience with enterprise IT systems and tools
• Exposure to real-world networking and infrastructure
• Experience supporting business-critical systems, including ERP platforms
• Practical experience with office and industrial printing systems
• Opportunity to work closely with IT leadership and gain mentorship
• Skills directly applicable to full-time IT, helpdesk, or systems roles

Work Environment

• On-site position in a manufacturing and office setting
• Interaction with both office staff and production personnel
• Fast-paced environment with a mix of routine support and problem-solving tasks

Ideal Candidate

• Curious and proactive—asks questions and seeks to understand root causes
• Organized and detail-oriented
• Comfortable interacting with non-technical users
• Interested in growing into a full-time IT or systems role

This is a paid internship: $15.00/HR