Reverse Logistics Assistant

Role Summary: Drives resolution of open issues that impact the customer experience, with a focus on speed, accuracy, and care. Supports returns, claims, repairs, and supplier error corrections while serving as a key connection point between customers, suppliers, and internal teams to keep communication clear and outcomes positive.

Essential Functions:

· Review supplier order confirmations and keep ERP data accurate by working with regional order coordinators to resolve discrepancies before updates are made.

· Generate customer orders, shop orders, and sales quotations to facilitate timely resolution of warranty and non-warranty cases.

· Proactively track cases, sales quotations, customer orders, and RMAs to ensure continuous progress on open items awaiting internal, customer, or supplier action.

· Execute assigned responsibilities within defined timelines while upholding quality and performance metrics.

· Work cross-functionally with suppliers, customers, and internal teams to collect necessary information and documentation, ensuring accurate and current records.

· Apply established resolution processes to assigned tasks, supporting on-time completion of department cases.

· Keep detailed and accurate meeting records, capturing decisions, action items, and next steps to ensure timely follow-through.

· Participate in cross-functional training to ensure operational continuity and provide coverage for critical tasks across departments as needed.

· Deliver weekly status updates to customers and internal stakeholders on open matters and case progress.

· Ensure compliance with ISO 9001 or other quality management system requirements

Qualifications:

· Detail-oriented with the ability to multitask.

· Strong written and verbal communication skills.

· Proven problem-solving, organization, and time management skills.

· Self-motivated, collaborative team player.

· Proficient in Microsoft Office and business systems (ERP experience a plus).

· We value skills, curiosity, and real-world experience.

· Relevant experience in reverse logistics, returns, quality, supply chain, or operations is preferred. A degree or formal education is a plus but not required.

Physical & Work Requirements:

· Office and warehouse interaction as needed.

· Occasional lifting of returned products or tools with support and/or equipment.

· Ability to manage multiple priorities in a fast-paced environment.

Environment:

Our workplace combines office and manufacturing operations in a collaborative, safety- and quality-focused environment. We’re committed to a respectful culture that encourages open communication, continuous learning, and professional growth. Leadership maintains an open-door policy to support team members day to day.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience using an ERP system? If yes, please explain.
• Do you have experience generating customer orders and shop orders?
• Do you have experience working for a company that was ISO 9001 certified?

Ability to Commute:

• Hamden, CT 06514 (Required)

Work Location: In person

Salary : $45,000 - $50,000