Customer Service Representative

Position Summary: Burt Process Equipment is seeking a skilled Customer Relations Representative to join our Customer Relations Team. This position is responsible for cultivating and managing client relationships and will serve as a primary point of contact for existing business. This position is responsible for maintaining industry and product knowledge to assist in supporting client needs and contribute to value-added services.

Essential Functions:

• Promote customer satisfaction by proactively addressing clients needs in a professional and personable manner.
• Work interdepartmentally to provide customers with sales quotations, may include working with supply partners.
• Process and manage orders for customers while being a communication liaison between sales, customer, and supplier.
• Learn and apply industry and product knowledge to increase new business and foster customer retention.
• Perform needs assessments with customers to understand and promote the unique value that our organization brings.
• Efficiently navigate and understand vendor manuals, pricing sheets and discount schedules.
• Assist customers with basic product application requests.
• Coordinate resolution of customer issues and concerns, while maintaining an open line of communication.
• Participate in cross-training initiative, backup support for customer support associate position.
• Support communication through collaboration to ensure that customer’s needs, and company objectives are being met.
• Manage development opportunities afforded through LMS, vendor webinars, Burt webinars and team initiatives.
• Be an enthusiastic team member within Customer Relations and through the organization
• Support Burt’s P.L.E.D.G.E goals and core values

Knowledge & Skills:

• Ability to perform detail-oriented tasks (highly organized).
• Excellent written and verbal communication.
• Critical thinking, problem solving.
• Timely, sets professional goals to support individual growth.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Negotiation, foresight & forecasting.
• Self- starter, ability to manage one’s time, team oriented.

Minimum Qualifications:

• 2 years’ experience (preferred) in related field.
• Associate and/or bachelor’s degree (preferred).
• Background in building customer relationships while working with multiple teams to support customer’s needs.
• Strong computer and software skills (Microsoft Office applications, ERP- IFS)

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to type, bend and reach.
• Must be able to lift up to 10lbs unaided.

Environment:

• Typical professional office setting.
• Must contribute to a positive working environment.
• Must be a team player.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience working interdepartmentally to provide sales quotes? Please explain.
• Do you have experience navigating and understanding vendor manuals, pricing sheets and discount schedules to be able to assist a customer with basic product application requests? Please explain.

Education:

• Associate (Preferred)

Experience:

• Customer relationship management: 2 years (Required)
• Customer retention: 2 years (Required)
• ERP systems: 2 years (Required)

Ability to Commute:

• Baldwin Park, CA 91706 (Required)

Work Location: Hybrid remote in Baldwin Park, CA 91706

Salary : $40,295 - $53,621