Service Technician

Primary Purpose: Provide customer field service globally; gain a thorough understanding of the functionality of and actively service Burr Oak Tool product lines, as needed.

 Roles: Expected behaviors and activities performed to fulfill responsibilities

• Practice and encourage the best safety practices resulting in zero lost time within department.
• Implement and practice effective 5S and participate in regular team 5S audits.
• Set an example of working hard and doing the right things, exhibit energy and positivity.
• Accountable to work independently; observe and recommend procedures to achieve impactful results.
• Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines.
• Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits.
• Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company.
• Develop and seek positive relationships; actively participate in regular huddles and goal setting.

Responsibilities: Quantifiable metrics to which a person is held accountable

• Arrive at work and position consistently on time; remain present and engaged the entire assigned shift.
• Able to observe and develop workable solutions in a variety of situations and perform root cause analysis.
• Accept responsibility for consistently excellent productivity and quality.
• Participate in regular employee reviews including setting and achieving goals.

• Learn and understand the functionality of multiple Burr Oak Tool machines and product lines, as needed or assigned.
• Troubleshoot machines, parts, and equipment including electric, hydraulic, and pneumatic systems and HMI controller. Modify programs to facilitate correct operation of machines.
• Learn to Program machine to perform specified tasks applying program logic controller (PLC) knowledge.
• Order replacement parts and document issues with machines based on diagnostics in a timely manner using a field service report.
• Review work orders and service reports to determine tasks to be performed; determine tools, equipment, and parts needed for installation or repair assignment.
• Discuss situation with customer’s representative and inspect site to verify that components are installed according to specifications.

Skills: Essential qualifications and functions gained through training and experience

• Must possess or obtain forklift license and learn to operate cranes and man-lifts.
• Must have proficient math skills and ability to utilize various measurement tools.
• Must be willing to travel internationally.
• Strong interpersonal skills. Ability to get along with and influence diverse personalities; tactful, mature, and flexible.
• Ability to remain calm and determined to attain goals.
• High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.

• Documentation of a current drug screen must be provided prior to start date.