Maître d’ — Dinner Service Burnt by J.H.

Overview

Join our dynamic team as the Maître d’ for Dinner Service at Burnt by J.H., where your leadership and hospitality expertise will elevate the dining experience to new heights. In this pivotal role, you will oversee the evening service, ensuring seamless guest flow, exceptional customer service, and a warm, welcoming atmosphere. Your energetic presence and organizational skills will set the tone for memorable evenings, fostering guest satisfaction and operational excellence. This paid position offers an exciting opportunity to showcase your hospitality talents in a fast-paced, refined environment dedicated to culinary artistry and guest delight.

Duties

• Greet guests with enthusiasm, providing a warm and professional first impression that sets the tone for their dining experience
• Manage restaurant reservations and seating arrangements efficiently using restaurant table management systems such as Aloha POS or Micros POS
• Coordinate with kitchen staff and servers to ensure timely service and smooth flow of dinner operations
• Oversee guest relations, addressing any concerns promptly to maintain high levels of satisfaction
• Communicate effectively with guests via phone, demonstrating excellent phone etiquette for reservations and inquiries
• Supervise host/hostess team and support staff to uphold service standards and organizational efficiency
• Maintain food safety standards and ensure compliance with health regulations throughout service hours

Qualifications

• Proven experience in restaurant reservation management, host/hostess roles or food service positions with a focus on guest services
• Strong communication skills, both verbal and written, with the ability to handle phone calls professionally and courteously
• Familiarity with restaurant table management systems such as Aloha POS or Micros POS; experience with POS systems is essential
• Excellent organizational skills to manage reservations, seating plans, and guest flow seamlessly
• Basic math skills for handling reservations, billing, and POS transactions accurately
• Knowledge of food safety protocols and hospitality best practices to ensure a safe dining environment
• Previous experience in a high-end restaurant or fine dining setting is preferred but not required

This role is perfect for energetic individuals passionate about delivering outstanding guest experiences through exceptional service, organization, and communication. Join us in creating memorable evenings where every detail counts!

Pay: $14.00 - $21.00 per hour

Work Location: In person

Salary : $14 - $21