What are the responsibilities and job description for the Service Lane Communications Specialist position at Burns Buick GMC?
Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control? Burns Hyundai, Philadelphia's #1 Volume Hyundai Dealer, is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers.
This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.
What You'll Do:
- Act as the primary point of contact for live, accurate service updates - no voicemails, no callbacks
- Greet customers in the service lane, guide their visit, and provide proactive status updates
- Coordinate with Service Advisors and Technicians to deliver real-time information, including MPIs and ASRs with written, photo, and video communication
- Conduct post-service follow-ups to support satisfaction and CSI performance
- Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
- Help customers feel informed, confident, and cared for throughout their visit
What You Bring:
- Clear, confident, and proactive verbal communication skills
- Strong sense of urgency - you solve problems now, not later
- Detail-oriented, especially in handling MPI/ASR quality and timing
- Comfortable working on your feet in a fast-paced, customer-facing environment
- Willingness to work in various weather conditions
- Computer literate and adaptable to dealership tools and systems
- Positive, professional attitude and a team-first mindset
- Prior retail automotive dealership experience is preferred, but not required
- Flexible availability for a five-day workweek, including a mix of early shifts (starting at 7:00 AM), late shifts (ending at 7:00 PM), and at least two Saturdays per month
What We Offer:
- Highly Competitive Salary
- Performance-Based Bonus Plan
- Opportunity to grow within a top-performing, multi-brand dealership group
- Collaborative, high-energy team environment where communication is key
- Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
- Comprehensive benefits including:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Company-paid life insurance and optional voluntary benefits
Apply Online Today!
If you're ready to be the voice, bridge, and heartbeat of the customer service experience - apply now through the online link provided and take the next step in your career with Burns Hyundai - where communication drives everything we do.