What are the responsibilities and job description for the Burns Automotive Service Advisor position at Burns Buick GMC Genesis Hyundai?
Service Advisor Position - Burn's Buick GMC Hyundai
Burn's is seeking a motivated and customer-focused Service Advisor to join our team! We're looking for someone who is comfortable with computers, great with people, organized, well-spoken, and ready to thrive in a fast-paced environment.
Key Responsibilities
Burn's is seeking a motivated and customer-focused Service Advisor to join our team! We're looking for someone who is comfortable with computers, great with people, organized, well-spoken, and ready to thrive in a fast-paced environment.
Key Responsibilities
- Greet customers and provide exceptional service throughout their visit
- Listen to customer concerns and accurately document issues
- Communicate with technicians to determine necessary repairs and services
- Prepare clear, accurate estimates
- Explain repair recommendations in an easy-to-understand manner
- Obtain customer approval before proceeding with repairs
- Schedule service and repair appointments
- Follow up to ensure customer satisfaction
- Strong punctuality and reliability
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Proficient computer skills for entering and retrieving customer information
- Ability to multitask and prioritize in a fast-paced environment
- Competitive pay
- Comprehensive benefits to include Medical, Dental Vision, etc.
- 401K with company match
- A supportive team environment
- Opportunities for growth in the automotive industry