What are the responsibilities and job description for the Service Advisor – Create Five-Star Experiences! position at Burns Auto group?
Do you love making people feel welcome, understood, and cared for? Are you great on the phone and even better face-to-face? If you can create a “wow” moment just by being yourself, we want to meet you.
As a Service Advisor, you’ll be the first and last face our customers see—and the key to a memorable experience. We don’t need you to be a gearhead but this is a specialty shop so you need to have knowledge and passion for classic cars. We need you to be that person who gives customers a warm welcome, listens closely, keeps things organized, and walks them out to their freshly serviced car with a smile.
You’ll be trained on our proven customer experience process and given all the support you need to grow into a confident, high-performing service professional.
Responsibilities
- Greet customers with energy, warmth, and a smile
- Answer phones with enthusiasm and professionalism
- Set appointments and help manage workflow efficiently
- Walk each customer through their visit—from check-in to car pickup
- Keep them informed, supported, and comfortable every step of the way
- Collaborate with technicians and managers to ensure top-notch service
- Learn our process and help us improve it every day
Requirements
- Has a positive, engaging personality
- Enjoys helping people and solving problems
- Communicates clearly and kindly—both in person and over the phone
- Is organized, reliable, and calm under pressure
- Brings hospitality or retail experience (preferred, not required)
- Is eager to grow personally and professionally
What We Offer
- Monday–Friday schedule—no weekends!
- A strong, supportive team culture
- Ongoing training and mentorship
- Paid time off, health benefits, and 401(k)
- A chance to make a real impact in a business that values people
Job Type: Full-time
Pay: $75,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
#hc232242
Salary : $75,000 - $150,000