Parts and Service Specialist

Reporting to the store Parts Manager, the Parts and Service Specialist performs a variety of after sales customer service duties and will be responsible for providing accurate, prompt, and innovative support that decreases customer downtime with a focus on customer satisfaction.

Essential Functions:

• Effectively and accurately check in and stock parts from OEMs, vendors, suppliers and transfers from other stores, log cores and manage returns or disposal of warranty items.
• Accurately and efficiently look up and identify parts for customers and technicians, researching alternate options where appropriate.
• Create estimates and invoices for work orders and parts as needed.
• Provide expert knowledge about part features and benefits to effectively upsell.
• Ensure a high level of client satisfaction by maintaining top quality customer service through critical listening and observation. Including but not limited to:
• Phone etiquette.
• In-person interactions.
• Electronic communications.
• Participation and support in the Parts and Service Department's Emergency After Hours Program.
• Specialty customer services: including fabrication/repair of hydraulic hoses and battery cables.
• Effectively contribute to the parts counter and inventory, maintaining an image of cleanliness and professionalism while providing a positive working environment.
• Participate and effectively contribute to and managing part inventory control.
• Contact customer(s) regarding pricing and delivery, including follow-up after inquiry.
• Effectively record log for lost sales within company business system.
• Run cash register and credit card machine for parts & retail purchases.
• Communicate with other departments, as needed, to ensure both the customer and company needs are being met.
• Communicate with customers regarding new products, availability, PIP updates, etc, to ensure the dealership remains the premium provider.
• Attend to store responsibilities as needed.
• Work with warranty departments and file parts and service warranty claims.
• Complete all required dealership training, including staying current on equipment knowledge for new and emerging products both in parts and retail.
• Contribute to store safety initiatives as needed (including safe forklift operations, ladder usage, etc).
• Complete all additional tasks required by Management, as needed.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $27