On-site Assistant General Manager

Summary:

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Burn by Rocky Patel - Indianapolis. The Assistant General Manager will play a vital role in overseeing the daily operations of our upscale cigar lounge and bar, ensuring exceptional customer service, and maintaining a sophisticated and welcoming atmosphere. This position requires a strong understanding of the hospitality industry, excellent leadership skills, and a passion for providing a premium experience to our clientele.

Responsibilities:

• Operational Management:
• Assist the General Manager in overseeing all aspects of the lounge and bar operations, including opening and closing procedures, staff management, and inventory control.
• Ensure smooth and efficient service by coordinating with bartenders, servers, and other staff members.
• Maintain a clean, organized, and well-maintained environment throughout the lounge and bar.
• Monitor and manage inventory levels of cigars, beverages, and other supplies, placing orders as needed.
• Handle cash and process transactions accurately.
• Customer Service:
• Provide exceptional customer service by greeting guests, addressing their needs, and ensuring their satisfaction.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Build rapport with regular customers and foster a welcoming and inclusive environment.
• Maintain knowledge of different cigar types, brands, and accessories to assist customers with their selections.
• Staff Management:
• Assist in training, supervising, and motivating staff members.
• Create staff schedules and ensure adequate coverage during peak hours.
• Conduct performance evaluations and provide feedback to staff.
• Foster a positive and collaborative work environment.
• Sales and Marketing:
• Assist in developing and implementing strategies to increase sales and attract new customers.
• Promote special events, promotions, and membership programs.
• Maintain knowledge of industry trends and competitor activities.
• Compliance:
• Ensure compliance with all relevant laws and regulations, including alcohol service, tobacco sales, and health and safety standards.
• Maintain proper records and documentation.

Qualifications:

• Minimum of 2 years of experience in a management role within the hospitality industry, preferably in a bar, lounge, or restaurant setting.
• Strong knowledge of cigars, spirits, and bar operations.
• Excellent customer service and communication skills.
• Proven leadership and staff management abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in POS systems and basic computer applications.
• Must be of legal age to serve alcohol.

Preferred Qualifications:

• Previous experience in a cigar lounge or similar establishment.
• Knowledge of different cigar brands, vitolas, and origins.
• Certification in alcohol service or hospitality management.

Benefits:

• Competitive salary
• Opportunities for advancement
• Employee discounts

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities 1 may be subject to change based on 2 business needs

Work Location: In person