Gym Front Desk And Sales at Burn Boot Camp STG

The Burn Ambassador is a critical role to the Burn Boot Camp team in St. George. This candidate is required to have strong organizational skills and the ability to anticipate and follow through on various tasks. Attention to detail and accuracy is necessary for this role. This candidate must be comfortable working in a fast-paced environment and have a small business growth mindset. This position interfaces with the Training team and Childwatch teams to ensure the best member experience.

We are located at 3392 South 3000 East Ste B102. Our ideal candidate is a self-starter, ambitious, and engaged.

BURN BOOT CAMP CULTURE

Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.

We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.

Role and Responsibilities:

• Responsible for understanding and adhering to our Burn Learning Portal training philosophy, core values, standards, membership rates, current promotions, team goals, the three C’s, and use Burn lingo.
• Adherence to the Blue Carpet Experience
• Consistently deliver a warm welcome with energy that makes anyone who walks into our doors feel important and sets the tone for the camp
• Responsible for maintaining a high level of professionalism with members and team mates and building a strong sense of community in the gym
• Standard communicating through the Basecamp system for team communication and updates
• Ensure all members, trials and visitors are checked in and liability waivers are completed
• Ensure all members, trials and visitors are cleared to work out before then begin their first camp regarding health concerns or injuries.
• Provide information and engaging tours to trial members before their first camp
• Set the team up for success by communicating with trainers about first-timers, birthdays, injuries/modifications, pregnancies, etc.
• Sales of membership contracts/price presenting, burn retail/suggestive sales, and nutrition
• Basecamp responsibilities: Respond to all leadership messages, daily shift notes, understand and comprehend all to-do’s for job role, all gym communication must be added and updated within the system. Questions or concerns can be directed to Operations Manager
• Mindbody responsibilities: Updating account information, Retail and Nutrition purchases, enter and check out Focus Meetings, drop-ins, new trials and promotional entries
• Loopspark responsibilities: Burn Ambassador to-do’s, First Camp follow ups, Responding to Member/Trial text messages
• Gym iPhone responsibilities: Respond and return all phone calls and text messages each shift
• Reset and restock the retail wall based on direction set forth by Lead BA
• Handle members concerns in a professional manner and escalate issues that require additional attention to Lead BA
• Capture content for social media: stories, photos, milestones, personal records etc
• Keep the gym clean and complete all daily task set forth by Lead BA and Operations Manager
• Ensure all areas of the gym are fully stocked and ready for every camp
• Open and Closing Standards of the gym
• Show up on-time to each shift
• Trainer/BA huddles prior to camp
• Update Focus Meeting board for shift
• Technology communications completed
• Cleaning duties completed
• Lock up and check each door before leaving location

POSITION DESCRIPTION

Burn Ambassadors play a critical role at Burn Boot Camp as the first contact with our new and current members both in person and on social media. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards.

QUALIFICATIONS

Ideal candidate is -

• Excellent interpersonal, verbal and written communication skills
• Positive, motivating and effective interpersonal communication skills
• Small business mindset with entrepreneurial thinking
• High attention to detail and follow through
• Strong problem-solving abilities
• Highly organized, strong ability to multitask and prioritize tasks
• Ability to accept and apply constructive feedback
• Strong general and project management skills
• Self-starter and self-motivator
• Team player with a positive attitude
• Flexible schedule and growth mindset
• Ability and desire to lead small teams
• Excellent communication and customer service skills
• Have a high level of understanding and presence in social media
• Can easily identify opportunities for growth and strategies for execution
• Has a strong understanding of Word, Excel
• Able to easily learn and navigate software systems and maintain records

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

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