Operations Manager

The Operations Manager plays a very integral and critical role at Burn Boot Camp. The Operations Manager is responsible for leading and working with the team to maximize the client experience and facilitating day-to- day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.

ROLES AND RESPONSIBILITIES

• - The OM will work a 40 hour work week. The OM will work a total of 20-25 hours at the BA desk and have an additional 8 hours in the gym each week dedicated to meetings, office hours, etc. During a promo, the OM may work more hours at the BA desk to ensure all items for the start and finish of the promo are carried out and complete.
• - Manage the Burn Ambassador team and provide them with the resources to execute their role successfully, which includes onboarding, training, and daily/weekly touchpoints to ensure cohesiveness.
• - Organize and execute client follow up for the Burn Ambassadors and training staff.
• - Mindbody responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management, etc.
• -Work within the budget set forth by the Executive Leadership Team to order office, restroom, and cleaning supplies along with gym equipment when necessary.
• - Remerchandise the retail center on a bi-weekly basis to keep the look fresh and updated. OM will also be responsible for managing and implementing any retail sales promos and set up outside the normal bi-weekly change to the retail center when scheduled for launches and/or promotions.
• - Have weekly L10 meetings with the Lead Trainer to align on current focuses and provide any feedback from clients along with monthly (or as scheduled) OM Meetings with the Director of Operations.
• - Oversee any client issues that cannot be resolved by the Burn Ambassadors.
• - Social Media – manage all social media for the gym as rolled down from Director of Marketing. This includes working with the Lead Trainer on transformation stories and other success stories in the gym. Manage IG/FB messages ensuring all messages are answered within a 24 hour period. Create at least one reel a week (can be delegated to BA team). Follow monthly social media framework and ensure messaging aligns with gym goals and strategy.
• - Manage the member private FB group and act as the liaison between all gym communications and the members. OM will be responsible for posting reminders, updates, pre-orders, etc.
• - Work directly with Director of Marketing on special event planning and execution.
• - Responsible for working as a team to close 60% of all trials and working with Lead trainer and training team to maximize the client experience.
• - Managing communications to Director of Operations when in need of maintenance and or repair issues within the gym.
• • Ensures gym cleanliness is upheld by following the daily/weekly cleaning checklist
• • Completion of quarterly member account audits
• • Ensuring standards are being met and duties are being done across all team members
• • Identifying gaps within the gym, help contribute ideas to create solutions, and communicate said ideas
• • Acts as point of contact for gym team questions
• • Communicates need to hire team members to Ops Manager. Interviews and hires new team members.
• • Ensures that the onboarding checklist has been completed by new team members. Gives new team members their training schedule and all new hire paperwork is turned into the Director of Operations.
• • Ensures all former team members are offboarded and permissions deleted.
• • Go to for all disciplinary guidance within the gym, partnering with the Director of Operations for case by case situations
• • Covers shifts as needed to ensure that the client experience is never compromised
• • Communicate to team via weekly WINK published on Teams and meet with team minimum once a month for an all-team meeting.
• • Responsible for updating scorecard once a week on Mondays by 11am.
• • Ensures that the Trial Tracker is being updated daily by BA’s
• • Ensures that new orders are received, verified, and any issues communicated to Director of Operations.
• • Verifies that new retail order quantities have been added into the database
• • Oversees LoopSpark database to ensure team members are completing to-dos, staying on top of Keep Moving Club and calling trials who have not been in the gym.

QUALIFICATIONS

• - Aligns with our core values (Lead with Passion, Act with Integrity, Be Humbly Confident, Stay Hungry)
• - Must be a high producer in autonomous working situations and a self-motivator.
• - Have had prior experience leading small teams.
• - Able to easily learn and navigate software systems and maintain records.
• - Excellent communication and customer service skills.
• - Have a high level of understanding and presence in social media.
• - Ability to multi-task and stay organized.
• - Positive, motivating, and effective interpersonal communication skills.
• - High level of attention to detail and follow through

Job Type: Full-time

Pay: $33,804.34 - $40,710.60 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $33,804 - $40,711