Client Experience Manager (Burn Ambassador)

Burn Boot Camp Cedar Park is seeking a dedicated and enthusiastic individual to work as a Burn Ambassador as part of our front-desk staff. We are looking for an individual to work a mix of daytime (7 - 1PM) and evening (4 - 8PM) shifts throughout the week for a total of 10 - 20 hours, as well as an occasional Saturday shift.

Included in your employment is a complimentary gym membership and discounts on retail / nutrition products.

About Us

Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.

We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.

The Position

As a Burn Ambassador, you will play a critical role as the first contact with our new and current members both in person and on social media. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards.

Responsibilities

• Provide outstanding customer service through various channels including in-person, phone, email, and chat.
• Present product offerings and assist customers with product-related questions
• Analyze customer inquiries and provide accurate information or solutions in a timely manner.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Present product offerings and assist customers with product-related questions, order status, and troubleshooting issues.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Maintain a positive attitude while managing challenging situations or difficult customers

Qualifications

• Proven experience in sales and customer service roles is preferred
• Have a record of driving sales initiatives with confidence
• Strong computer skills with the ability to navigate various software applications efficiently
• Ability to analyze information quickly and make informed decisions based on customer needs
• Detail-oriented with strong data entry skills to ensure accuracy in customer records
• A proactive approach to problem-solving with the ability to work independently as well as part of a team
• Flexibility to adapt to changing priorities in a dynamic work environment

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Cedar Park, TX 78613 (Required)

Work Location: In person

Salary : $12