What are the responsibilities and job description for the Service Advisor position at Burlington VW?
Location: Burlington, NJ
Position: Service Advisor
Company: Burlington VW
Are you passionate about providing exceptional customer service and have a strong knowledge of automotive maintenance and repair? Burlington VW, a top dealership in the tri-state area, is looking for a skilled and customer-oriented Service Advisor to join our team. If you enjoy helping customers and have a knack for diagnosing vehicle issues, we'd love to hear from you!
Key Responsibilities:
- Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
- Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
- Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
- Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
- Keep customers informed throughout the service process, providing updates on the status of their vehicles.
- Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
- Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
- Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
- Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies.
Qualifications:
- Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
- Strong understanding of automotive maintenance and repair processes.
- Excellent communication and interpersonal skills.
- Ability to explain complex technical information to customers in a clear and concise manner.
- Proficient in using dealership management software and basic computer applications.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- A customer-focused attitude with a commitment to providing top-notch service.
- Valid driver's license and a clean driving record.
- High school diploma or equivalent required; additional technical training is a plus.
What We Offer:
- Competitive wage structure.
- Comprehensive benefits package, including health insurance, retirement plans, and more.
- Ongoing training and opportunities for professional development.
- A supportive and positive work environment.
- Opportunities for career growth and advancement within the dealership.
How to Apply:
If you're ready to take your career to the next level and provide exceptional service to Burlington VW customers, we encourage you to apply!
Burlington Kia is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.