House Manager

House Manager – Residential Leadership Role

Keyser, WV

We operate under a trauma-informed, team-centered model focused on creating safe, structured environments where youth can heal and grow:

Staff are coached and developed—not just supervised
Behavior is understood through a trauma-informed lens
Safety and structure are built intentionally
Leadership is present, accountable, and consistent

You will lead a residential unit while developing staff, strengthening systems, and improving outcomes for youth in care.

Program & Unit Leadership

Oversee daily operations of a residential living unit
Ensure treatment plans and daily programming are implemented consistently
Maintain structure across schedules, activities, meals, and routines
Monitor documentation, reports, and overall unit performance

Staff Supervision & Development

Supervise and support Treatment Associates
Provide coaching, feedback, and performance evaluations
Train new staff and ensure ongoing development
Manage scheduling, coverage, and accountability

Program Quality & Compliance

Ensure compliance with Medicaid documentation standards and agency policies
Identify program risks and implement solutions
Support audits, accreditation, and regulatory requirements
Maintain accurate records including incident reports, medication logs, and daily notes

Crisis & 24/7 Leadership

Respond to emergencies and crisis situations as needed
Provide or direct crisis stabilization and intervention
Support a 24/7 care environment, including on-call responsibilities

Operations & Coordination

Manage house budget and purchasing processes
Coordinate staffing, hiring, and onboarding
Ensure unit cleanliness, maintenance, and organization
Step into direct care roles when needed to maintain coverage

Compensation

$35,280.00 - $45,864.00
Full benefits package

This is a nonprofit leadership role—but one that offers:

Meaningful impact on youth and families
Real leadership responsibility
Professional growth and development

This Role Is Right If You…

Are a strong leader who can develop and hold staff accountable
Thrive in fast-paced, high-responsibility environments
Are passionate about trauma-informed care and youth services

This Role Is NOT Right If You…

Prefer highly structured, low-decision roles
Avoid conflict, accountability, or leadership responsibility
Are not comfortable responding to crisis situations

What You Need

High school diploma required; Bachelor’s degree preferred
5 years experience in social services, youth work, or residential programming
Supervisory experience required
Valid driver’s license

Strong skills in:

Leadership and team development
Communication and documentation
Organization and decision-making
Crisis response and problem-solving

Core Values

Collaboration
Respect & Dignity
Empathy
Accountability
Trustworthiness
Excellence

BUMFS Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color,

Qualifications

Education level:

• Bachelor’s degree preferred in a related field or a high school diploma.

Experience:

• At least five years related experience in Social Service field, youth work, counseling, residential programming and supervisory experience.

Core competencies

Required:

• Be comfortable and effective in implementing the program including Medicaid services such as Daily Living Skills and Behavioral Support.
• Must possess managerial, supervisory and leadership skills.
• A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives.
• Ability to interact with staff having diverse education, experience, and culturally diverse backgrounds.
• Ability to perform under pressure; handle and appreciate conflicting opinions with the highest level of confidentiality and discretion.
• Possess strong communication skills both verbal and written.
• Should have exceptional organizational skills; and proficient computer skills.
• Be able to make decisions consistent with agency policies and general philosophies around child development, childhood trauma, mental health, and creating safe spaces for healing.
• Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents.
• Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington.
• Strong organizational and prioritizing skills
• Demonstrated ability to exercise sound judgment
• Demonstrated attention to detail
• Be an Active listener
• Cultural Steward

Preferred:

• Bachelor’s degree preferred in a related field