Technical Experience Representative 1

When you join Champlain Broadband (Burlington Telecom)....

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short- and long-term disability, and more! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today. 

Schurz Communications and its subsidiaries strategic objectives:

· We will attract, invest in, communicate with, and retain top talent.

· We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

· We will innovate, partner, experiment and create a better future together.

· We strive to continuously improve operating performance to ensure sustained growth

Responsibilities Include:

· Knowledge of windows operating system, MACC operating system and basic understanding of PC’s and MAC hardware.

· Ability to analyze, identify, prioritize, and solve problems is required.

· Experience in troubleshooting hardware, network problems, Analog/VoIP phones, wireless networks, email clients, and connectivity is desirable.

· Knowledge of Ethernet, TCP/IP, DHCP, DNS, and FTP Protocols, preferred.

· Knowledge of network troubleshooting utilities such as PING, IPCONFIG and DNS LOOKUP, preferred

. Some understanding of networking terms and uses.

· Experience with a variety of web browser platforms.

· Good customer relations and communication skills are required.

· A certification is a plus but not required.

· In the field troubleshooting with face to face customer interactions

You will need to have:

· Prior technical support/helpdesk experience preferred.

· Experienced with home PCs, LANs, and router set up.

· Experience with Ethernet, TCP/IP, DHCP, DNS, FTP Protocols, and voice services is preferred.

· Experience and interest in working directly, in-person and remotely, with customers to efficiently gather information, assess customer technical service

    issues/concerns with the purpose of resolution.

    High school diploma or GED equivalent. 

·   Valid and Clean Driver’s License required. 

Working Conditions:

· Sitting for long periods.

· Strict adherence to proper safety protocols.

· Proactive and positive team environment.

· Small, flexible, customer and employee focused office culture.

· Available to work weekends and nights.

· Available to work in the field in a variety of commercial and residential working conditions.

  Able to lift up to 40Lbs.