What are the responsibilities and job description for the Guest Service Manager position at Burlington Pizza Ranch?
Guest Service Manager
Who We Are
Pizza Ranch® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch® is a fast-casual restaurant that specializes in signature pizzas & The Country’s Best Chicken®, fresh salads, desserts, and convenient delivery and take-out options. In 2006, we leveled up the experience by introducing FunZone Arcades—in-restaurant entertainment featuring the latest games and prize redemption. Since then, we’ve been on a rapid expansion path with more than 220 locations across 15 states, and many of them now feature FunZone Arcades.
Our Vision is “To glorify God by positively impacting the world” and our Mission is “To give every guest a legendary experience”. At Pizza Ranch®, we believe that we have a unique opportunity to establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through focused hospitality with legendary food and family fun; and where we take a positive leadership position in the communities we serve. We are proud of our Vision and Mission, and it is woven into all aspects of our organization.
Pizza Ranch® is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities. If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.
Responsibilities:
At Pizza Ranch, we view our management team as a vital part of making our business so successful. As a Guest Services Manager, you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the management team in leading daily operations and set an example for the team by following the Pizza Ranch Way. Most importantly, you will have the opportunity to provide genuine care for all our staff and guests and to create a legendary impact on those you encounter
Key Accountabilities:
- Maintain high-quality guest service standards
- Assist with the training and development of new and existing front of house team members
- Provide Legendary guest service and lead staff to do the same
- Build Community Engagement by partnering with other organizations and businesses
- Respond to guest complaints quickly and resolve them effectively
- Reports to the General Manager
Qualifications, Skills, and/or Competencies:
- High school diploma or GED
- Restaurant or customer service experience required
- Restaurant management preferred
- Passion for guest service
- Passion for leading and developing people
- Strong multi-tasking skills and the ability to prioritize multiple situations
- Effective communicator and listener with good oral and written communication skills
- Proficient in basic computer skills
- Ability to be mobile and/or on your feet for extended periods of time during the entire shift
You are applying for work with a franchisee of Pizza Ranch, not Pizza Ranch Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.