What are the responsibilities and job description for the Assistant Service Manager position at Burley GMC?
SUMMARY
Are you ready to take the wheel on an exciting career journey? Burley GMC is seeking an Assistant Service Manager to join our team of driven professionals, ready to grow and make a difference. If you’re passionate about cars, helping customers, and growing personally and professionally, we want to hear from you!
At Burley GMC, we are part of the Greatest Automotive Group in America. Our company culture is built on passion, sacrifice, and empowerment. Here, you’ll find a supportive environment that values your growth, rewards your hard work, and provides all the tools you need to succeed.
This is a full-time exempt role, with a pay range of $60,000 to $100,000 per year (salary commission).
DUTIES & RESPONSIBILITIES
- Assist the Service Manager in directing and coordinating daily automotive service department operations, workflow, and technician scheduling.
- Supervise, guide, and support service advisors, technicians, and support staff to maintain productivity and service quality.
- Greet customers, address service inquiries, explain service recommendations and estimates, and resolve customer issues to ensure high customer satisfaction.
- Review and audit repair orders, warranty claims, and service logs for accuracy, policy compliance, and proper billing.
- Monitor and drive department KPIs, customer satisfaction index (CSI) scores, and repair turnaround times.
- Ensure strict adherence to safety protocols, OSHA regulations, environmental guidelines, and dealership policies.
- Assist in managing service equipment maintenance, shop organization, and parts/inventory coordination.
- Assume full leadership of service department operations in the absence of the Service Manager.
QUALIFICATIONS & REQUIREMENTS
- High School Diploma or GED required; Associate's degree or technical certification in Automotive Technology or Business Management preferred.
- Minimum 2–3 years of experience in automotive service operations, service advising, or dealership management.
- Strong technical understanding of automotive repair, maintenance procedures, and dealership management systems (DMS).
- Demonstrated leadership, team-building, decision-making, and customer service skills.
- Excellent written and verbal communication skills with strong conflict-resolution capabilities.
- Valid driver's license with an acceptable driving record.
- Ability to work full-time hours including occasional weekend shifts as needed by dealership operations.
WHAT WE OFFER
- Comprehensive Training: Gain industry expertise through our ongoing skills development opportunities.
- Growth Opportunities: Unlock your full potential with clear career advancement pathways.
- Positive Work Culture: Join a supportive team that values empowerment, passion, and sacrifice.
- Competitive Compensation: Enjoy a career that allows you to earn what you are worth
- Work-Life Balance: We understand the importance of personal time and strive to create schedules that work for you and your family
- Employee Discounts: On vehicles, parts, and service.
- Flexible leave: PTO and sick leave.
- Insurance: Health, Dental, Vision, Life, Accident, Critical Injury, and Hospital Indemnity
ABOUT BURLEY GMC
Burley GMC is a rapidly growing and successful automotive dealership in Burley, ID. Our dealerships provide a dynamic and rewarding work environment with excellent opportunities for professional growth and development. As part of our customer-centric team, you will help us deliver an exceptional experience, grounded in our shared commitment to hard work, integrity, and a positive attitude.
Burley GMC is a member of the Mountain West Auto Group, a diversified automotive organization with 8 locations across Utah and Idaho. We are driven by our core values of Empower, Passion, and Sacrifice to reach our mission of being the greatest automotive group in America.
Watch our Core Value Videos to learn more of what matters most to us:
- Empower: https://youtu.be/wV3bdNtB6X4?si=sLlVatHXB41PcaEi
- Passion: https://youtu.be/W4BYXw3yd3U?si=Fydkbk_kg056r8EG
- Sacrifice: https://youtu.be/o_dpCGUcjAY?si=iIAuQdttbNsSaNes
EQUAL EMPLOYMENT OPPORTUNITY
As part of our dedication to the diversity of our workforce, Mountain West Auto Group is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $60,000 - $100,000