What are the responsibilities and job description for the Security Officer / Concierge position at Burleigh House Condominium?
Security Officer / Concierge
Position Summary
The Security Officer/Concierge is responsible for providing exceptional customer service while ensuring the safety, security, and smooth daily operations of the condominium. This position serves as the first point of contact for residents, guests, vendors, and deliveries, maintaining a professional and welcoming environment at all times.
Key Responsibilities
- Greet residents, guests, vendors, and visitors in a friendly, professional, and courteous manner.
- Monitor building access and verify visitor authorization according to Association policies.
- Receive, process, and organize resident packages using the community management software.
- Enter maintenance requests, incidents, and resident concerns through the community website.
- Complete accurate incident reports and daily activity logs.
- Monitor security cameras and report any suspicious activity or emergencies immediately.
- Respond promptly and professionally to resident requests, emergencies, and unexpected situations.
- Assist with enforcing community rules and policies while maintaining excellent customer service.
- Communicate effectively with management, maintenance staff, and residents.
- Follow all company policies, procedures, and supervisor instructions.
- Maintain a clean, organized, and professional front desk area.
- Perform additional duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Previous experience in security, concierge, hospitality, or customer service is preferred.
- Bilingual (English and Spanish) required.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Responsible, dependable, and punctual.
- Friendly, professional, and committed to providing outstanding customer service.
- Disciplined with strong attention to detail.
- Ability to make quick, sound decisions and effectively solve problems.
- Ability to remain calm under pressure and manage difficult situations professionally.
- Comfortable learning and using community management software and websites.
- Basic computer skills
- Ability to work independently and as part of a team.
- Ability to follow directions and procedures accurately.
Job Type: Full-time
Pay: From $16.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Security: 1 year (Required)
Language:
- English (Required)
License/Certification:
- Security License (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $16