What are the responsibilities and job description for the Guest Experience Manager position at Burke Williams?
Guest Experience ManagerDo people look to you for leadership? Are you known for inspiring those around you to perform at their best, in turn inspiring everyone around them? Do you see yourself as a creative problem solver and enjoy transforming someone's day for the positive? If so, we'd like to invite you to apply for a Guest Experience Manager role with Burke Williams.At Burke Williams, we believe leadership isn’t tied to a title, it’s a way of showing up. As a Guest Experience Manager, you are the heartbeat of the spa, spending most of your time on the floor building relationships, celebrating wins, elevating performance, and creating unforgettable moments for both guests and employees. You set the tone for connection, joy, teamwork, and service excellence, helping every team member step into their own leadership potential while transforming the days of those we serve.Key ResponsibilitiesBe a visible, energetic presence on the floor, connecting with employees throughout the day and ensuring they feel supported, motivated, and valuedStrengthen guest connection by being present, approachable, and relationship-focused throughout the spaFoster employee engagement by designing creative contests, recognition programs, celebrations, appreciation moments, and fun team traditionsBuild strong, trusting relationships with employees through daily check-ins, active listening, coaching, encouragement, and transparent communicationInspire the team to go above and beyond to transform guest experiences and exceed expectationsFoster a culture where personalized engagement and genuine care are standard for every guestMentor employees on professional growth, performance improvement, communication, and service excellenceCreate a sense of belonging and teamwork by modeling positivity, curiosity, empathy, and accountabilityDeliver real-time coaching in the moment to strengthen service delivery, guest connection, and operational standardsLead interactive trainings, role-play sessions, selling workshops, and development classes that spark confidence and enthusiasmPartner with the General Manager to help drive business goals, celebrate progress, and identify opportunities for growthAnticipate guest needs and ensure experiences feel effortless, thoughtful, and memorableEngage guests personally, build rapport, and create memorable experiences that keep them returningUphold Burke Williams brand standards in presentation, cleanliness, service, and overall service excellence through walkthroughs and follow-throughCreate innovative approaches to motivation, culture building, and team developmentUtilize guest feedback and use insights to continuously elevate service excellence Recognize high performance boldly and creatively, while offering development and support where improvement is neededKey Skills and AttributesPassion for people, service excellence, and creating meaningful human connections Natural relationship-builder who thrives on floor presence, conversation, coaching, development and collaborationExperience in leadership, guest service, retail, wellness, or similar guest-centric environmentsStrong communication skills with the ability to inspire, listen actively, and provide constructive feedbackDemonstrated ability to motivate teams, drive engagement, and cultivate a positive workplace cultureCreative problem solver who brings enthusiasm, curiosity, and resourcefulness to daily challengesComfortable leading trainings, facilitating group discussions, and mentoring individuals at all levelsAbility to prioritize, pivot, and maintain composure in a dynamic, fast-paced environmentStrong sense of accountability, follow-through, integrity, and professional maturityUnwavering desire to uphold brand standards and consistent service excellenceOne who leads with empathy, encouragement, and respectTech-savvy enough to confidently use scheduling, communication, and reporting platforms Weekend, evening, and holiday availability as business needs requireSalary: 75k Our CultureBurke Williams is a family-owned company and we consider each employee a member of our family as well. We pride ourselves on promoting from within - the average manager has been with us for an average of 9 years! Many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists, so when we say we promote growth and development, we stand by it! Our mission is, “We exist to transform your day” and we are honored to bring that to life for our employees as well as our guests.Compensation and PerksCompetitive compensation plus incentives and a 401K retirement planWorld-class wellness program including complimentary massages and chiropractic careGenerous employee discount on H2V, our proprietary skincare lineMedical, dental, and vision benefitsAdvancement through development coaching, training, and the opportunity for annual raises and career growthAbout Burke WilliamsBurke Williams Day Spas exist to transform your day. A leader in the wellness industry since 1984, Burke Williams introduced the original day spa and continues to innovate, providing the latest in self-care products and services. A luxurious sanctuary awaits at ten locations across California, inspiring you to disconnect from the world and reconnect with your inner self. Burke Williams provides a comforting place for your body soul to rest and revitalize. Unique spa services include signature facials, massages, and more for the ultimate in relaxation and transformative results!At Burke Williams, we don't just accept differences-we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and/or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Salary : $21 - $24